Enhanced Post-Interaction Emails

‍We’ve overhauled the functionality of our email rules to offer greater flexibility and precision in your post-interaction communications. 

Now, you can automatically send interaction transcripts, summaries, and targeted notifications to customers or internal teams based on specific conditions.

It means you can enhance customer satisfaction through timely follow-ups and ensure critical interactions always reach the right teams.

What’s New?

With our improved Post-Interaction Email Rules functionality, you can leverage…

• Automatic Customer Transcripts: Instantly send conversation transcripts or summaries directly to customers, provided their email is captured during interactions.
• Customised Notifications: Configure conditional triggers to ensure relevant emails are sent only for specific interaction types (e.g. notifications for any chats where a customer has complained).
• Granular Content Control: Choose exactly what to include in the emails - transcripts, interaction data, or summaries.
• Queue-Specific Rules: Easily manage which queues trigger email notifications to optimise workflow efficiency.

Getting started 

Need help getting started with our enhanced Post-Interaction Email Rules? 

Get in touch with your Talkative account manager today.

And for more on our latest updates, check out our most recent release notes.

Are you a new customer who likes the look of this feature? 

Book a demo with us today, or reach out to our team with any questions.