Voice & Video Transcripts in Salesforce

For all Talkative customers using Salesforce, transcripts from voice and video calls are now included when syncing interaction logs to Salesforce.

This enhancement ensures that mixed-mode conversations - those that shift between voice, video, and chat - are fully represented in your interaction data.

It means the full story is captured for every interaction - no more jumping between tools to understand what happened.

Unified context for every conversation

With this update, Talkative helps your team stay aligned and informed:

• Transcripts from voice and video calls are automatically included in Salesforce logs.
• Interactions that move between channels remain linked and complete.
• No manual effort or extra integrations needed.

By maintaining a comprehensive record of every customer interaction, you gain better context, stronger insights, and a more seamless workflow.

Getting started

Got questions about Salesforce transcript syncing?

Reach out to your Talkative account manager.

Are you a new customer who likes the look of this feature? 

Book a demo today to learn more and see Talkative solutions in action.