Voice AI 2.0

All Talkative customers can now leverage our new and improved Voice AI solution.

Designed to go beyond routing calls, Talkative’s Voice AI replaces outdated IVRs with seamless, conversational experiences that enhance self-service and customer satisfaction.

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Optimise call handling & CX

Our Voice AI optimises call handling by intelligently routing customers, capturing crucial data, and providing advanced, conversational self-service through seamless integration with your company's knowledge base.

Key Benefits:

• Natural, Humanised Conversations: Delivers low-latency conversations, easily handling overlapping speech, pauses, and natural speech patterns.
• Multilingual Capabilities: Supports over 28 languages and custom accents, aligning perfectly with your brand voice.
• Instant, Accurate Answers: Utilises your private knowledge base to swiftly resolve diverse customer queries.
• Smooth Escalations: Effortlessly escalates complex calls to the right agent or team with full context provided.
• Real-Time CRM Access: Offers personalised self-service by integrating real-time CRM and order information.
• Advanced Analytics & Performance Insights: Enables full visibility with real-time analytics, sentiment monitoring, and AI-driven call summaries. Measure call duration, handle time, and performance metrics through intuitive dashboards.
• Easy & Secure Implementation: Quick setup, scalable infrastructure with 99.99% uptime, automatic fallback, global privacy compliance, and developer-friendly APIs for custom integrations.
• Flexible, Affordable Pricing: Simple per-minute pricing with no extensive set-up costs.

Getting started 

Need help getting started with Talkative’s Voice AI? 

Check out our support article, or get in touch with your Talkative account manager today.

And for more on our latest updates, check out our most recent release notes.

Are you a new customer who likes the look of this feature? 

Book a demo with us today, or reach out to our team with any questions.