Analytics and Reporting

With Talkative's holistic solution, supervisors can understand, track, analyse and report on customer interactions in real time

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Complete call and chat logs

  • Talkative keeps records of every interaction made through the system in a searchable database
  • You can filter interactions by date range, user, group, categories, and interaction type for quick and easy access
  • All interactions are time and date stamped
  • Customer feedback options allows the data to be stored in the system

Supervisor real time dashboards

  • Supervisors can view their agents activity, queues and workflows in real time
  • Three user levels: Account Holder, Supervisor and Agent with the ability to customise feature availability at each level
  • Reports include details on chats, calls, cobrowse per day, per agent, per group

Discover more about Talkative's Customer Journey Mapping

Real-time translation & interaction transcripts

  • Real-time translation in 21 languages (417 translation combinations)
  • Offer multiple languages in the customer facing UI for customers in different geographical locations to increase your contact centre accessibility
  • With message preview, agents can view what the customer is typing as they type it to improve resolution rates
  • Customer details are stored within the interaction, including name, email and phone number
Read our client case studies

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