Customer Experience

All of Talkative’s articles, blog posts and research about the topic of customer experience. There is always new content and information being added about other topics we are passionate about including, Video, Online Customer Service and Cobrowsing.

How to Fail at Customer Service

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

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Infographic: Customer Service vs Customer Experience

What are the key differences between customer experience and customer service?

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Customer Experience: the Most Important Competitive Differentiator?

A study has shown that by 2020, customer experience will have taken over both product and price as the key brand differentiator.

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Ultimate Guide to the Omnichannel Customer Experience

What is an omnichannel customer experience? Could your company benefit from creating an omnichannel journey for your customers? Learn how to develop an omnichannel experience for your customers and discover practical examples from market leading companies for top tips!

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