Customer Experience

How to Fail at Customer Service

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

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Infographic: Customer Service vs Customer Experience

What are the key differences between customer experience and customer service?

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Customer Experience: the Most Important Competitive Differentiator?

A study has shown that by 2020, customer experience will have taken over both product and price as the key brand differentiator.

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7 Tips for Creating an Omnichannel Customer Experience Strategy

How do you set about building the best possible customer experience team? To make sure you set off on the right foot, here are 7 things to keep in mind as you build your ideal customer experience team.

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