Video chat

Live video calling technology is in-demand! Learn how to integrate live video chat into your website; get top tips on how to video call and provide premium visual customer service online.

Video chat

Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

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Video chat

Pros & Cons of Live Video Chat For Your Contact Centre

Video is an incredibly popular content medium and contact channel for customer service, but is it right for your contact centre? In this blog post, we dissect the pros and cons of live video chat for customer support, so you can make an informed decision.

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Video chat

Video: 5 Things To Consider When Video Calling Your Customer

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

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Video chat

Why Video Chat is the New Normal for Millennials and Gen Z

As consumer habits are changing, it’s important to introduce video chat as an alternative contact medium.

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