A Modern & Sophisticated LiveChat Inc Alternative - Talkative

The NO.1 LiveChat Inc alternative, Talkative drives online engagement and helps you deliver top-quality customer service. User-friendly and fully customisable, our all-in-one contact centre solution is the modern day answer to standalone web chat.

LiveChat Inc is one of the world’s leading providers of web chat and, credit where credit is due, it does web chat well. However, it’s fast becoming out of date... it’s failure to utilise WebRTC technology means it’s not keeping up with the new demands of omnichannel customer engagement. 

Boost customer satisfaction, engagement and retention with a modern, all-in-one LiveChat Inc alternative that offers live chat, on-demand video chat, voice calls and cobrowsing. 

Superior Customer Experience with our LiveChat Inc Alternative

Video

Face-to-face customer service with on-demand video

Voice

Web calling & call backs to reduce wait times

Cobrowse

View & annotate customer's screen

Advanced chat

Routing, queueing, triggers & more

AI virtual agent

Instant customer service with a conversational chatbot

Custom development

Fully customisatable system to suit your needs

1. Prepare for the future with omnichannel customer support

Customer demands are changing; they want real-time engagement online that rivals in-person support. Standalone web chat like LiveChat Inc simply won’t cut it. You need a solution that offers live, omnichannel customer service, such as:

  • On-demand video chat - speak to customers face-to-face with no plugins or downloads
  • Web voice calls - escalate a live chat to a voice call to offer additional support
  • Cobrowse - annotate and screen share to assist customers in real-time

2. Encourage self-service for instant responses

Automate ‘easy fix’ customer service with a conversational virtual agent. Train the chatbot to deal with FAQs and simple queries to provide customers with instant responses, reduce the demand on agents and decrease wait times. Quick and seamless transfer to a live agent maintains a good customer experience if the chatbot is unable to deal with a request.

3. Streamline interaction management for maximum productivity

Manage all interactions from one dashboard with seamless CRM integration. Designed to integrate with Salesforce Sales and Service Cloud, and Mitel Ignite, our LiveChat Inc alternative lets agents handle live chats, video chats, cobrowsing sessions and web calls natively within your existing systems. (More integrations coming soon)

Advanced live chat features increase customer engagement

Live chat has long been a customer favourite contact channel, so why not give your website visitors the best web chat has to offer? As the leading LiveChat Inc alternative, Talkative web chat includes advanced capabilities that will boost engagement, generate leads, and drive sales, including:

  • Triggers and nudges for proactive customer service
  • Advanced chat routing
  • Pre & Post chat forms
  • Canned responses
  • Message previews
  • Chat transcripts
  • Easy agent transfer
  • Seamless escalation to other channels

Support customers around the world

Unlike LiveChat Inc, Talkative web chat can be translated into over 100 languages in real-time. The in-built translation allows agents to meet the needs of customers around the world in their native language. With no programming or reliance on pre-translated messages, agents can respond instantly no matter the language or customer request.   

Always stay secure & compliant

Maintain customer trust and stay 100% compliant with industry requirements. Whether you need HIPAA, GDPR and/or PCI compliance, our live chat solution can be adjusted to meet your security needs. 

Increase conversions and personal interactions 

Track customer journeys on your website with advanced analytics. Use these insights to solve the problem before it arises with proactive customer engagement. Collect customer data to personalise customer interactions and increase sales. 

Effortless deployment and expert technical support

Get the best results with expert development, setup and deployment by our experienced team. We work with you to best integrate our solutions into your website and existing systems, while post-deployment support from our expert developers ensures optimum results. 


Compare: LiveChat Inc vs Talkative

Features
Talkative
LiveChat Inc
Live chat
Yes
Yes
Video chat
Yes
No
Voice calls
Yes
No
Cobrowsing
Yes
No
AI Chatbot
Yes
No
Mobile App integration
Yes
Yes
CRM integration
Yes
Yes
Canned messages
Yes
Yes
Message previews
Yes
Yes
Real-time translation
Yes
No
Advanced queuing & routing
Yes
yes
Agent transfer
Yes
Yes
Widget customisation
Yes
Yes
Data security
GDPR, HIPAA, PCI compliant
GDPR, PCI compliant.
HIPAA compliance available in ‘enterprise’ plan only
Expert deployment assistant
Yes
Only in ‘enterprise’ plan
Custom software development
Yes
No

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