LiveChat Inc is one of the world’s leading providers of web chat and, credit where credit is due, it does web chat well. However, it’s fast becoming out of date... it’s failure to utilise WebRTC technology means it’s not keeping up with the new demands of omnichannel customer engagement.
Boost customer satisfaction, engagement and retention with a modern, all-in-one LiveChat Inc alternative that offers live chat, on-demand video chat, voice calls and cobrowsing.
Face-to-face customer service with on-demand video
Web calling & call backs to reduce wait times
View & annotate customer's screen
Routing, queueing, triggers & more
Instant customer service with a conversational chatbot
Fully customisatable system to suit your needs
Customer demands are changing; they want real-time engagement online that rivals in-person support. Standalone web chat like LiveChat Inc simply won’t cut it. You need a solution that offers live, omnichannel customer service, such as:
Automate ‘easy fix’ customer service with a conversational virtual agent. Train the chatbot to deal with FAQs and simple queries to provide customers with instant responses, reduce the demand on agents and decrease wait times. Quick and seamless transfer to a live agent maintains a good customer experience if the chatbot is unable to deal with a request.
Manage all interactions from one dashboard with seamless CRM integration. Designed to integrate with Salesforce Sales and Service Cloud, and Mitel Ignite, our LiveChat Inc alternative lets agents handle live chats, video chats, cobrowsing sessions and web calls natively within your existing systems. (More integrations coming soon)
Live chat has long been a customer favourite contact channel, so why not give your website visitors the best web chat has to offer? As the leading LiveChat Inc alternative, Talkative web chat includes advanced capabilities that will boost engagement, generate leads, and drive sales, including:
Unlike LiveChat Inc, Talkative web chat can be translated into over 100 languages in real-time. The in-built translation allows agents to meet the needs of customers around the world in their native language. With no programming or reliance on pre-translated messages, agents can respond instantly no matter the language or customer request.
Maintain customer trust and stay 100% compliant with industry requirements. Whether you need HIPAA, GDPR and/or PCI compliance, our live chat solution can be adjusted to meet your security needs.
Track customer journeys on your website with advanced analytics. Use these insights to solve the problem before it arises with proactive customer engagement. Collect customer data to personalise customer interactions and increase sales.
Get the best results with expert development, setup and deployment by our experienced team. We work with you to best integrate our solutions into your website and existing systems, while post-deployment support from our expert developers ensures optimum results.