What sets Talkative apart from all the other web chat solutions and LivePerson alternatives on the market? It’s simple - live chat is just one part of our offer. Combine live chat with on-demand video chat, AI virtual agent, cobrowsing and voice calls to deliver exceptional customer service, generate more leads and drive more sales.
Empower your team with the toolset they need to deliver happy customers and the best results.
Every customer service interaction is different. Respect that my offering customers a true omnichannel experience. With seamless escalation from one channel to another, customers’ problems are resolved the first time they get in touch, greatly improving customer experience and satisfaction:
Bring the in-store experience online with video support
Improve customer satisfaction and generate leads with real-time web chat
Enhance your live chat with easily transfer to a voice call
Reduce wait times and boost engagement with customer call back requests
Increase self-service and free up agents with a conversational chatbot
Support customers in real-time with screen sharing and annotating capabilities
Live chat triggers and nudges encourage customers to interact with your website and customer service team. This type of proactive engagement is the perfect way to enhance the customer journey and increase conversions.
Integrate channels with your existing contact centre systems and CRM so agents can manage all interactions from one single dashboard. This lets agents handle multiple chat interactions at the same time, increasing productivity, and makes it easy to transfer live chat to voice, video or cobrowse.
Use your website as a sales funnel. Engage with website visitors in real-time to guide them down the funnel towards a conversion, and bridge the gap between your offline and online sales process. Plus, with customer callback, you’ll never miss a warm lead!
As the best LivePerson alternative, our world leading live chat software will tick all your web chat needs.
From the live chat widget to page triggers and nudges, Talkative web chat is fully customisable to fit with your brand and style. You can even create personalised greeting and farewell messages, for maximum engagement, as well as pre and post chat surveys to measure customer satisfaction.
We want you to get the best results possible, which is why we’ll always work closely with you to integrate Talkative solutions into your website and existing systems. Deployment assistance from our team of experts ensures everything is optimally configured to work for you, and our technicians are always available to provide support.
Our flexibility to develop new features is one of the big advantages of Talkative over LivePerson. Need a feature we don’t have? We are always open to building new functionalities! Contact us to have a chat and discuss your requirements.
