Deliver an omnichannel customer service experience

Every customer service interaction is different. Respect that by offering customers a true omnichannel experience. With seamless escalation from one channel to another, customers’ problems are resolved the first time they get in touch, greatly improving customer experience and satisfaction:

Live video call

Bring the in-store experience online with video support.

Live chat

Improve customer satisfaction and generate leads with real-time web chat.

Voice calls

Enhance your live chat with easily transfer to a voice call.

Call backs

Reduce wait times and boost engagement with customer call back requests.

Chatbot

Increase self-service and free up agents with a conversational chatbot.

Cobrowsing

Support customers in real-time with screen sharing and annotating capabilities.

The benefits of getting Talkative

Improve customer engagement

Live chat triggers and nudges encourage customers to interact with your website and customer service team. This type of proactive engagement is the perfect way to enhance the customer journey and increase conversions.

Increase contact centre efficiency

Integrate channels with your existing contact centre systems and CRM so agents can manage all interactions from one single dashboard. This lets agents handle multiple chat interactions at the same time, increasing productivity, and makes it easy to transfer live chat to voice, video or cobrowse. 

Generate more leads and sales

Use your website as a sales funnel. Engage with website visitors in real-time to guide them down the funnel towards a conversion, and bridge the gap between your offline and online sales process. Plus, with customer callback, you’ll never miss a warm lead!

‍

Enhanced live chat features for a better customer experience

As the best LivePerson alternative, our world leading live chat software will tick all your web chat needs. 

• Real-time translation - chat to customers in over 100 languages with the in-built instant translation service. 
• Social media integrations - integrate with WhatsApp and social media messaging systems to engage with customers on their preferred channels. 
• Advanced queuing & routing - route customers to the right department for quick resolutions, choose from a variety of wait messages and provide call-back options. 
• PCI & HIPAA compliance - mask customer sensitive data to keep your live chat compliant with necessary industry standards
• Customer tracking - map customer journeys and gather customer data with powerful website analytics 
• Escalation to other channels - give customers the service they need with easy agent transfer and seamless escalation to voice, video and cobrowsing. 
  

From the live chat widget to page triggers and nudges, Talkative web chat is fully customisable to fit with your brand and style. You can even create personalised greeting and farewell messages, for maximum engagement, as well as pre and post chat surveys to measure customer satisfaction.

‍

A Complete Solution Built for Your Needs

We want you to get the best results possible, which is why we’ll always work closely with you to integrate Talkative solutions into your website and existing systems. Deployment assistance from our team of experts ensures everything is optimally configured to work for you, and our technicians are always available to provide support. 

Our flexibility to develop new features is one of the big advantages of Talkative over LivePerson. Need a feature we don’t have? We are always open to building new functionalities! Contact us to have a chat and discuss your requirements. 

‍

Talkative vs LivePerson: compare capabilities

‍

‍