Go beyond basic live chat with more customer contact channels. Unlike Mitel chat, Talkative live chat can be connected to additional real-time channels. Interactions can be escalated from one to another to meet every customer’s needs.
Read more about the full integration into Mitel here.
Pivot from web chat to video chat to provide humanised customer support. Two way video on your website or mobile app offers virtual face to face communication with customers.
Guide, assist, and collaborate with customers during chat interactions with cobrowsing. Agents can securely view and annotate the customer’s screen to help with different tasks, such as filling out forms and completing purchases.
Be where your customers are by integrating live chat with WhatsApp, Facebook Messenger, Twitter, and SMS. Inbound messages from these popular channels are automatically routed into the agent’s live chat workflow in Mitel.
Talk to your website visitors in real-time with web voice calling. Delivered to any DDI/PSTN number, integrated to a PBX for delivery to a queue or agent, or provided as browser audio, it makes inbound calls easy to manage.
Offer customers a web callback option to reduce queues and manage out of hour requests. Integrate with Mitel IVR call-back or manage all callbacks directly within the Talkative system.
Increase self-service and provide immediate response times with an intelligent conversational chatbot. Seamless hand over to a live agent on web chat/video chat when needed ensures high customer satisfaction.
Highly configurable UX means your chat widget can be easily adapted to suit your brand. Our easy to use widget builder lets you edit the design and behaviour of your widget without any coding.
Easily change the style, colour, and font of your widget. Nudges can also be designed to match brand guidelines and customised to engage customers based on specific rules.
We offer more advanced chat capabilities than Mitel. Talkative provides a better chat experience that can still be handled within Mitel Ignite.
We’re always open to developing unique and innovative features. If you’re looking for a capability we haven’t mentioned here, don’t hesitate to get in touch and discuss your requirements with our team.
Talkative is quick and easy to set up and integrate with existing systems. Native integration with MiCC ensures a seamless user experience from a unified dashboard. It lets you manage all customer interactions from your website, telephony, and email in one place.
As well as integration with Mitel, Talkative can be deployed as a standalone system, integrated with Salesforce, and integrated with Microsoft Teams.
Gain deeper insights into customer behaviour and agent performance with analytics and feedback dashboards in Talkative Engage.