The Best Alternative to Salesforce Live Agent Chat

Salesforce has its own in-built web chat called “Live Agent”. While this system has its merits, Talkative is an AppExchange alternative that keeps the “native to Salesforce” agent-experience while bringing the advantages of a pure-play live chat system.
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Our Customers

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Advanced chat features that spark customer delight

Salesforce Live Agent is a basic chat solution that allows you to speak to customers in real-time. That’s great, but don’t you want more?!

We’re talking real-time translation to provide multilingual support; voice call and video chat capabilities; easy virtual agent integration to improve response times…

And those are just some of the reasons why our customers choose Talkative over any other competitor.

Need more specifics?

To help you make the best decision, the rest of this article will give you the lowdown on Talkative’s best use cases, as well as the specific feature comparisons you need to consider.

In essence, they’re the reasons our customers choose Talkative over anyone else.

Still, if you want a personalized guide into how Talkative can reinvent your contact center?
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Step up your live chat offering

Talkative live chat software goes above and beyond Salesforce Live Agent with many comprehensive features that will take your web chat to the next level, including:

Built-in PCI compliance

Automatically mask sensitive customer data, such as credit/debit card numbers.

Multilingual support

Serve customers in 100+ languages with real-time translation.

Real-time customer tracking

Provide agents with context on an interaction with customer journey and live session information.

Advanced queue capabilities

Variable wait messages, feedback collection, call-back options, incident management and “broadcast” features.

Easy AI chatbot deployment

Integrate chatbot capabilities to improve contact centre efficiency and reduce demand on agents

Messaging app integration

Integrate with WhatsApp and social media messaging systems, to provide more contact channels.

Seamless escalation for superior customer support

Enable live video chat within your website, or enhance your web chat with easy escalation to voice call, video chat and cobrowse. 

Unlike Salesforce Live Agent, Talkative live chat can be connected to other contact channels for seamless channel escalation, enabling agents to provide superior customer support. 

  • Escalate to cobrowse to see the customer’s screen, annotate web pages and assist with form-fill
  • Add in 1 or 2  way video chat to offer visual, personal support
  • Change to a voice call to deal with complicated queries

Escalation is quick and easy with all channels operating in the same browsing session, meaning one pane of glass for agents and no plugins/downloads/apps for the customer.

Salesforce CRM Integration

You don’t have to choose Salesforce Live Agent just because you use Salesforce Service Cloud or Sales Cloud!

Talkative is designed to integrate with your existing Salesforce system so agents can handle all interactions from one dashboard within Sales or Service Cloud. 

Live chat sessions are correlated with customer information in your CRM, giving agents access to this data in real-time.

Salesforce integration

Talkative on AppExchange

Salesforce is the world’s greatest CRM and system-of-record for customer interactions, but it knows it can’t excel in every aspect. As a result, it has developed a platform called AppExchange. 

AppExchange is a Salesforce-vetted app store for business applications - every app featured in the store is designed to work natively with Salesforce and is approved by the company. 

Talkative is one of those systems! This means Salesforce has approved Talkative to work with its CRM, so you know it will integrate and work perfectly with your existing Salesforce systems. 

 Take a look at the Talkative listing on AppExchange

Flexibility to make it your own

As the best Salesforce Live Agent alternative, our web chat solution is 100% customisable to suit your brand and business. 

From styling the live chat widget to fit your website, to setting up tailored chat triggers and nudges, you can adapt Talkative live chat to bring the best results for you. 

Unlike Salesforce Live Agent that requires complex code configuration to make changes to the software, Talkative customisation is user-friendly and easy. 

Our dedicated experts are on hand to assist with configuration and deployment, as well as post-launch technical support.

Forget one size fits all, Talkative welcomes individual specifications and is happy to cater for specific requests. Book a free demo today to see how our live chat can be adapted for you!

Salesforce Live Agent vs Talkative

Live chat features
Salesforce Live Agent
Talkative
Real-time live chat support
Multilingual support

Limited languages supported

100+ languages supported

Canned responses
Customer message previews
Integrate with Salesforce CRM
Embed in native mobile app

Embed with ‘snap-ins’ at an extra cost

Included as a core feature

Messaging app integration
Built in PCI compliance
Escalation to voice, video call and cobrowse
Easy AI chatbot deployment
Advanced queue capabilities
Customise chat widget

"The implementation was seamless and the cost effective product has delivered solid results from day one. Their team are highly skilled and we have been very impressed by our experience with them...very much recommended. " (G2 review)

Not quite convinced?

Let’s face it, there’s nothing like a live demo for answering all of your queries.

But if you wanted to get started by taking a look around Talkative for yourself, you’re absolutely welcome.

Our 14 day free trial is waiting for you - no credit card required. It features all the key contact channels you need to delight your customers.

Click below to get started.
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