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Salesforce Live Agent is a basic web chat solution that allows you to speak to customers in real-time. That’s great, but don’t you want more?!
We’re talking real-time translation to provide multilingual support; voice call and video chat capabilities; easy virtual agent integration to improve response times...
Talkative live chat software goes above and beyond Salesforce Live Agent with many comprehensive features that will take your web chat to the next level, including:
Automatically mask sensitive customer data, such as credit/debit card numbers
Serve customers in 100+ languages with real-time translation
Provide agents with context on an interaction with customer journey and live session information
Variable wait messages, feedback collection, call-back options, incident management and “broadcast” features
Integrate chatbot capabilities to improve contact centre efficiency and reduce demand on agents
Integrate with WhatsApp and social media messaging systems, to provide more contact channels
Enable live video chat within your website, or enhance your web chat with easy escalation to voice call, video chat and cobrowse.
Unlike Salesforce Live Agent, Talkative live chat can be connected to other contact channels for seamless channel escalation, enabling agents to provide superior customer support.
Escalation is quick and easy with all channels operating in the same browsing session, meaning one pane of glass for agents and no plugins/downloads/apps for the customer.
You don’t have to choose Salesforce Live Agent just because you use Salesforce Service Cloud or Sales Cloud!
Talkative is designed to integrate with your existing Salesforce system so agents can handle all interactions from one dashboard within Sales or Service Cloud.
Live chat sessions are correlated with customer information in your CRM, giving agents access to this data in real-time.
Salesforce is the world’s greatest CRM and system-of-record for customer interactions, but it knows it can’t excel in every aspect. As a result, it has developed a platform called AppExchange.
AppExchange is a Salesforce-vetted app store for business applications - every app featured in the store is designed to work natively with Salesforce and is approved by the company.
Talkative is one of those systems! This means Salesforce has approved Talkative to work with its CRM, so you know it will integrate and work perfectly with your existing Salesforce systems.
Take a look at the Talkative listing on AppExchange
"The implementation was seamless and the cost effective product has delivered solid results from day one. Their team are highly skilled and we have been very impressed by our experience with them...very much recommended. " (G2 review)
As the best Salesforce Live Agent alternative, our web chat solution is 100% customisable to suit your brand and business.
From styling the live chat widget to fit your website, to setting up tailored chat triggers and nudges, you can adapt Talkative live chat to bring the best results for you.
Unlike Salesforce Live Agent that requires complex code configuration to make changes to the software, Talkative customisation is user-friendly and easy.
Our dedicated experts are on hand to assist with configuration and deployment, as well as post-launch technical support.
Forget one size fits all, Talkative welcomes individual specifications and is happy to cater for specific requests. Book a free demo today to see how our live chat can be adapted for you!
