Talkative vs Salesforce Chat (formerly Live Agent)

5 reasons to choose Talkative over Salesforce Chat/Live Agent

1. Talkative attracts more customers

These days, offering your customers a basic chat bubble on your website or app isn’t enough. Talkative enables you to attract, engage, and convert your high-value customers.

While Salesforce Live Agent gives you the ability to provide chat support, Talkative helps you to grab customer attention when it matters most. This is achieved with intelligent nudge features, video chat, chatbots, and more.

See Talkative's full capabilities now.

‍

2. Talkative is better suited for high-value interactions

Increasing sales as well as service and support standards requires more than your run-of-the-mill chat solution.

That’s why Talkative’s live chat solution was specifically designed to make every interaction personable and profitable. We achieve this by giving both advisors and supervisors the tools they need to connect, convert, analyze, and grow.

For agents, these features include AI agent assist, real-time translation, message preview, cobrowse, and customer feedback. For supervisors, there’s our drag-and-drop dashboard editor, intelligent alerts, sentiment analysis, and more.

Learn how we do it: Why Talkative?

‍

3. Talkative is more customizable

Don’t let your chat widget disappear into the background. Talkative’s no-code widget builder is one of the most flexible on the market.

With features allowing you to brand down to a granular level, along with in-widget video and GIFs, you can ensure that your chat experience is instantly engaging and completely on brand.

It’s the same for our supervisor tools too. Talkative comes with an innovative dashboard editor, customizable alerts to email and SMS, bespoke report building, and more.

4. Talkative is Salesforce approved

Salesforce is the world’s greatest CRM and system of record for customer interactions.

However, when it comes to customer experience, this platform can’t excel in every aspect. That’s why Salesforce developed AppExchange.

AppExchange is an app store for business applications where every app featured is Salesfroce-vetted and designed to work natively with the Salesforce solution. And Talkative is one of those systems - approved by Salesforce and designed to seamlessly integrate into your existing Salesforce system.

View Talkative on the Salesforce AppExchange now.

5. Talkative gives you omnichannel capabilities

Talkative’s live chat comes with several connected channels as standard. This means you can seamlessly escalate between chat, voice, video, and more, empowering your advisors to provide superior customer service at every digital touchpoint.

With a range of channels and integrations available, it means your brand can meet your high-value customers on your website, app, and social channels.

Need more specifics?

Sometimes you need to see a platform in action to fully understand how it’ll work for you and your team. 

So, to help you make the best decision, get in touch now. Book your demo, and we’ll show you what your brand can really achieve when you get Talkative.