1. Talkative enables high-value interactions across all channels
SnapEngage is a great option for a basic live chat experience.
But these days, your customers expect more than just a live chat conversation. They want to interact with your organization on the channel that suits them - whether via your website, app, social media, or text and WhatsApp.
What’s more, they want a range of interaction styles too. Some might need a quick answer through live chat, while others will want the full consultative experience via video chat. However your customers want to converse, Talkative gives you every contact channel you need as standard, whatever package you choose.
2. Talkative delivers powerful engagement and analytics toolsets
Talkative empowers your brand to make every interaction personal and profitable. We achieve this by giving both advisors and supervisors the tools they need to connect, convert, analyze, and grow.
For agents, these features include AI agent assist, real-time translation, message preview, cobrowse, and customer feedback. For supervisors, there’s our drag-and-drop dashboard editor, intelligent alerts, sentiment analysis, and more.
3. Talkative enables worldwide conversations without extra costs
Whether you’re a global brand or an organization serving one locality, offering support in a single language is going to leave customers unsatisfied.
With Talkative, you can cater to everyone’s needs - regardless of your budget. Our Consultative Service Platform features automatic translation into over 100+ languages as standard. It means you can deploy chatbots and live chat agents without worrying about language barriers ever again.