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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI live chat automation
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How to Enhance Live Chat with AI Automation: Best Tools for Contact Centers

March 10, 2025
Time:
10
mins

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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What is cobrowsing
Oct 13, 2022
Time:
6
mins

What Is Cobrowsing? The Essential Guide for Cobrowsing Success

Cobrowsing is a fantastic tool for digital customer service and online sales. Learn how it works, the benefits, and how to choose the best solution for your business.

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digital touchpoints in customer journey
Oct 3, 2022
Time:
8
mins

Digital Touchpoints in the Customer Journey (& How to Optimize Them)

Digital touchpoints in the customer journey are the building blocks of your brand experience – discover how to optimize them with our latest blog.

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Benefits of live chat for eCommerce
Sep 26, 2022
Time:
9
mins

Top Ten Benefits of Live Chat for eCommerce: How Chat Can Power Business Success

Live chat for eCommerce has gained an increasingly crucial role in digital sales & customer support – but how does it benefit your brand and power success?

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How to engage customers digitally
Sep 8, 2022
Time:
8
mins

How To Engage Customers Digitally: Strategies That Work

Want to create authentic customer relationships and drive long-term business success? Learn how to engage customers digitally with the strategies that work.

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car dealership live chat
Sep 1, 2022
Time:
7
mins

Car Dealership Live Chat: Drive Your Online Sales

An increasing number of automotive consumers are turning to the internet for their next purchase - be ready to meet them there with live chat for car dealerships.

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Microsoft Teams for customer service
Aug 15, 2022
Time:
6
mins

How To Use Microsoft Teams For Customer Service: The Key to Success

Interested in using Microsoft Teams for customer service? Discover the benefits and the key to getting the best results for your brand and your customers.

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