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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI live chat automation
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How to Enhance Live Chat with AI Automation: Best Tools for Contact Centers

March 10, 2025
Time:
10
mins

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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conversational commerce interaction on smartphone
Nov 22, 2021
Time:
8
mins

What is Conversational Commerce?

Want the lowdown on conversational commerce? Discover how creating more human conversations with your customers can boost sales, satisfaction, and engagement.

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Virtual shopping assistant selling product to customer online
Oct 11, 2021
Time:
10
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What is Virtual Shopping: Humanizing the Virtual Retail Store Experience

Wondering whether virtual shopping is right for your brand? Discover the future of e-commerce with our guide on bringing the in-store experience online.

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Customer service rep hanging up on rude customer
Oct 4, 2021
Time:
11
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How To Deal With Rude Customers: Tips For Customer Service

Has a rude customer ever pushed you or your support team to the limit? Learn how to take the higher ground with our guide on perfecting your customer service.

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Customer checking his watch after an inconvenience
Sep 27, 2021
Time:
6
mins

Stop Saying 'Sorry for the Inconvenience' - Say This Instead

Need to beg your customers for forgiveness? Saying 'Sorry for the Inconvenience' just doesn't cut it. Discover the best way to apologise with our quick guide!

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Customer service chatbot talking to customers
Sep 20, 2021
Time:
11
mins

Customer Service Chatbots: Everything You Need to Know

Customer service chatbots can supercharge efficiency and streamline support. Discover how with our ultimate guide customer service chatbots.

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customer perceptions
Sep 6, 2021
Time:
8
mins

Customer Perception: What it is and How to Improve it

Managing customer perception is your secret weapon for unlocking new conversions. Discover what people really think about your brand with our new guide.

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Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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