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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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How Much Time Do You Need to Invest in AI CX? (& Why It’s Worth Every Minute)

October 31, 2025
Time:
6
mins

Want to get the most out of your AI CX strategy? Discover how investing time in AI drives efficiency, customer satisfaction, and revenue growth.

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AI copilots in customer service
Nov 4, 2024
Time:
7
mins

AI Copilots in Customer Service: Their Role & Benefits

Explore how AI copilots for customer service can be leveraged to boost efficiency, empower agents, and optimise performance during customer interactions.

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voice AI customer service
Oct 4, 2024
Time:
9
mins

AI Voice Chatbot: Definition, Use Cases, Benefits

Voice AI can transform customer service from AI-driven call routing to multilingual support. Learn all you need to know about this technology with our complete guide.

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chatbot ROI
Oct 1, 2024
Time:
9
mins

How to Calculate Chatbot ROI: A Complete Guide

Chatbot ROI reveals whether your investment in automation is delivering meaningful results. Find out how to calculate it and more with our comprehensive guide.

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generative AI in customer service
Sep 16, 2024
Time:
9
mins

Generative AI in Customer Service: Benefits & Applications

Want to improve your digital CX, boost agent productivity, and maximise efficiency? Discover how with generative AI for customer service.

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AI chatbot best practices
Sep 5, 2024
Time:
8
mins

AI Chatbot Strategy: 10 Best Practices for 2025

AI chatbots enhance efficiency and your CX - but only if they’re used effectively. Follow our chatbot best practices to avoid pitfalls and optimise performance.

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generative ai for retail
Jul 15, 2024
Time:
7
mins

Generative AI for Retail: Use Cases & Benefits

Generative AI for retail can be a CX and efficiency game-changer. Discover how you can leverage this technology with our top use cases and benefits.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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