BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

text-to-speech vs. speech-to-speech
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What is Text-to-Speech vs. Speech-to-Speech in Voice AI? Pros & Cons

August 21, 2025
Time:
12
mins

Curious about the difference between text-to-speech and speech-to-speech in voice AI? Explore the pros, cons, and which is best for your customer support needs.

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How do chatbots work
Mar 18, 2024
Time:
9
mins

How do Chatbots Work? A Complete Guide For Customer Service

Chatbots are an invaluable customer support tool - but not all bots are made equal. Discover the different types, how they work, and the best bot for your brand.

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live chat routing
Mar 11, 2024
Time:
9
mins

Chat Routing: How to Connect Customers with the Right Agent

Effective chat routing ensures your customers get served by the right agent at the right time. Discover how it works, the benefits, & best practices for success.

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chatbots vs conversational AI
Feb 29, 2024
Time:
9
mins

Chatbots vs Conversational AI: Understanding the Differences

Unsure about the distinction between chatbots and conversational AI? Unravel their differences and capabilities so you can choose the right solution for your business.

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live chat sales
Feb 22, 2024
Time:
9
mins

10 Ways to Increase Live Chat Sales in 2025

Looking to increase online sales and capture more leads? Unlock the power of live chat with our top 10 ways to boost live chat sales in 2024.

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AI chatbot for insurance industry
Feb 14, 2024
Time:
9
mins

Insurance Chatbots: Use Cases, Benefits & Best Practices

Explore how insurance chatbots can boost efficiency and transform the digital CX for potential customers, policyholders, brokers, and third parties.

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support agent using AI customer service
Feb 7, 2024
Time:
9
mins

AI Customer Service: 6 Ways to Leverage AI in 2025

Curious about AI and how it can improve your CX? Get ahead of the curve with our essential guide, including 6 key examples of AI in customer service.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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