Company Overview
Talkative is at the forefront of Generative AI (GenAI) contact center solutions, driving significant advancements in customer interaction and operational efficiency. We are currently scaling our team as we expand our global reach. Our successful GenAI references sites, OEM partnership with Mitel, and the launch of our innovative Voice AI product line position us for robust growth and market leadership.
We are now seeking a proactive Finance Coordinator to streamline our financial and operational processes, ensuring the company operates smoothly as we grow. This would initially be a part-time role (2 days per week) with a plan to become full-time as the company grows.
Mission
Take ownership of financial and administrative processes, supporting the CEO and the wider team to improve efficiency. Manage core operational functions such as payroll, expenses, invoicing, and compliance while contributing to the company’s operational excellence. Your role will directly enable the team to focus on growth and innovation.
Outcomes
1. Streamline Financial Processes
- Ensure all invoices are processed and tracked accurately, meeting submission deadlines.
- Manage payroll and expense reimbursements, ensuring on-time payments and precise record-keeping.
- Oversee VAT filings and compliance, liaising with external accountants as needed.
- Maintain an accurate and up-to-date record of employee equity/options administration.
- Proactively chase overdue client payments with a professional, solutions-focused approach.
- Assist with expense filings.
2. Support Strategic Growth
- Collaborate with the CEO to prepare financial and operational reports, providing insights to inform decision-making.
- Develop robust record-keeping systems that scale with the business.
- Provide administrative and financial support for partner and client relationships.
Competencies
Financial Expertise
- Strong understanding of payroll, VAT, invoicing, and financial compliance in the UK.
- Proficiency with financial tools (e.g., Xero, QuickBooks) and Excel for tracking, reconciliation, and reporting.
Operational Excellence
- Ability to manage and optimise workflows across multiple operational areas.
- Comfortable handling sensitive information with discretion and security.
Communication and Collaboration
- Excellent verbal and written communication skills for managing calls, chasing payments, and liaising with internal and external stakeholders.
- A collaborative approach to working across teams, ensuring alignment with company objectives.
Problem-Solving
- Proactive and resourceful in addressing operational challenges.
- A solutions-focused mindset, constantly seeking ways to improve efficiency and processes.
Qualifications
Experience
- Minimum of 2 years in finance, accounting, or operations roles.
- Experience in a SaaS, startup, or small business environment preferred.
- Proven track record of managing payroll, VAT compliance, and financial systems effectively.
Technical Expertise
- Hands-on experience with financial software (e.g., Xero, QuickBooks).
- Proficiency in Google Workspace and Excel.
- Familiarity with equity/options management is a bonus.
Skills
- Strong attention to detail and organisational skills.
- Ability to prioritise tasks and meet deadlines consistently.
- Customer-centric approach to handling calls and external communications.
Culture Fit
Speed: As a smaller company, speed is our biggest asset. Exhibit a bias for action - take initiative and drive results.
Entrepreneurial Spirit: Thrive in an environment where self-direction and proactivity is essential. Work independently and effectively.
Continuous Learning: Stay curious and open to learning about new technologies and market trends.
Customer-Centric: Put the customer at the heart of everything we do.
How to Apply
Interested candidates should submit their CV and a cover letter outlining their relevant experience and vision for the role to careers@gettalkative.com
Applications will be reviewed on a rolling basis.
