Talkative AI Demo Environment

Deep-Dive Analytics

Use detailed analytics to uncover the story behind your performance. Analyse chatbot containment rates, CSAT scores, and average handle times across different queues and channels. Compare performance over time to spot opportunities for optimisation and highlight where AI is successfully resolving queries without human intervention.

Live Supervisor Dashboard

Monitor key metrics and performance in real time. This live dashboard gives an instant view of CSAT, interaction volumes, abandons, queues, and active sessions. Track wait times and handling times in real time to identify trends, maintain service quality, and make data-driven decisions on the fly.

AI Insights & Recommendations

Harness AI to transform raw interaction data into clear, actionable intelligence. This report surfaces the most common customer issues, trending topics, and suggested automation opportunities. Use these AI-generated findings to prioritise process improvements, refine knowledge bases, and identify high-impact areas for automation.