Experience the power of omnichannel AI customer service
Use detailed analytics to uncover the story behind your performance. Analyse chatbot containment rates, CSAT scores, and average handle times across different queues and channels. Compare performance over time to spot opportunities for optimisation and highlight where AI is successfully resolving queries without human intervention.
Monitor key metrics and performance in real time. This live dashboard gives an instant view of CSAT, interaction volumes, abandons, queues, and active sessions. Track wait times and handling times in real time to identify trends, maintain service quality, and make data-driven decisions on the fly.
Harness AI to transform raw interaction data into clear, actionable intelligence. This report surfaces the most common customer issues, trending topics, and suggested automation opportunities. Use these AI-generated findings to prioritise process improvements, refine knowledge bases, and identify high-impact areas for automation.
Total Interactions per Month
Total Agent Cost
per Month
Monthly
Annually
With Talkative
Existing
Savings per Contact
Chat
Phone
Social
SMS
Current Total Costs
Total Costs with Talkative
Agent Costs with Talkative
