For enterprise customers, here’s how Talkative can deliver instant AI suggestions to your agents with our Google Agent Assist integration.
Powered by Google AI, Google Agent Assist is a contact center tool that provides instant suggestions during customer service chat interactions.
And with the Talkative Agent Assist integration, your team can make use of Google’s AI technology to provide faster and more efficient support.
By training itself on your previous interaction data, as well as website your knowledge base, Agent Assist can provide your agents with a selection of relevant response suggestions during customer chat interactions.
In turn, you can help more customers, lower your average handling times, and increase customer satisfaction - all with the power of Google AI.
With the Talkative Agent Assist integration, you can leverage four types of response suggestions:
It means you’ve got a huge amount of flexibility when it comes to creating an AI suggestion strategy that works for you and your agents.
To implement Google Agent Assist, you’ll need to complete a training and setup process and allow the model to learn from your previous interaction data.
This process can be more complex than other Agent Assist models - especially when training a model for Smart Reply responses.
However, for enterprise organizations with a large agent workforce, this integration can give your team an edge when it comes to customer service and sales efficiency.
Ready to improve your customer service standards and give your agents a helping hand?
New customers can book a personalized demo below.
For current customers looking to use Google Agent Assist, please contact your Talkative Account Manager today.
Book your demo today. We’ll show you why more customers engage when you get Talkative.
If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.