Here’s how Talkative can deliver instant AI suggestions to your agents with our Open AI integration.
OpenAI is a leading research and deployment company that is revolutionizing the AI landscape thanks to its headline-grabbing chatbot, ChatGPT.
Thanks to this Talkative integration, you can give your agents the ability to harness OpenAI’s technology in the form of instant chat response suggestions.
This means that you can supply your agents with immediate AI assistance, allowing them to converse with customers faster than ever before.
There are two options for setting up OpenAI Responses in Talkative:
However you choose to deploy OpenAI within Talkative, you’ve got the option of creating multiple AI models for different purposes.
You can create a model for your customer support queue. You could create a separate model for sales and engagement teams. The choice is up to you.
Either way, OpenAI responses can be configured quickly and easily - whether you opt for a standard or trained model.
In turn, your agents gain a tool to assist their workload, and your customers get faster responses than ever before.
Ready to improve your customer service standards and give your agents a helping hand?
New customers can book a personalized demo below.
For current customers looking to use Open AI Agent Assist, please contact your Talkative Account Manager today.