Pricing That Scales With Your Business

From reducing simple queries to transforming your entire customer experience. Choose the plan that fits your AI journey, with transparent usage-based pricing.

Monthly

Annually

Contain

Pro

Reduce simple questions across channels
Use AI to answer customer questions, with live agent handoff
$750/month
*billed annually
Includes:
250 digital conversations/month
1,000 voice minutes/month
*Overage charges apply for additional usage
Tick box
Voice AI & Digital AI
Tick box
Utilise third party data
Tick box
Onboarding included
Book Your Demo
Enhance

Advanced

Enhance human agent performance
Use AI to continually support human agents, with more advanced features
$1,500/month
*billed annually
Includes:
1,000 digital conversations/month
4,000 voice minutes/month
*Overage charges apply for additional usage
Everything in Pro +
Tick box
Agent Co-Pilot
Tick box
Automated KB updates
Tick box
AI data capture & alerts
Book Your Demo
Scale

Enterprise

Automate and scale CX
Transform your business, with dedicated success teams, and deep integrations
Get in touch
Includes:
Bespoke digital conversations/month
Bespoke voice minutes/month
*Overage charges apply for additional usage
Everything in Advanced +
Tick box
Enhanced security available
Tick box
Dedicated support services
Tick box
AI agent training simulator
Book Your Demo
Contain

Pro

Reduce simple questions across channels
Use AI to answer customer questions, with live agent handoff
$850/month
*billed monthly
Includes:
250 digital conversations/month
1,000 voice minutes/month
*Overage charges apply for additional usage
Tick box
Voice AI & Digital AI
Tick box
2 chatbot & voice configs
Tick box
Onboarding included
Book Your Demo
Enhance

Advanced

Enhance human agent performance
Use AI to continually support human agents, with more advanced features
$1,800/month
*billed monthly
Includes:
1,000 digital conversations/month
4,000 voice minutes/month
*Overage charges apply for additional usage
Everything in Pro +
Tick box
Agent Co-Pilot
Tick box
Automated KB updates
Tick box
AI data capture & alerts
Book Your Demo
Scale

Enterprise

Automate and scale CX
Transform your business, with dedicated success teams, and deep integrations
Get in touch
Includes:
Bespoke digital conversations/month
Bespoke voice minutes/month
*Overage charges apply for additional usage
Everything in Advanced +
Tick box
Enhanced security available
Tick box
Dedicated support services
Tick box
AI agent training simulator
Book Your Demo

Monthly

Annually

Contain

Pro

Reduce simple questions across channels
Use AI to answer customer questions, with live agent handoff
£650/month
*billed annually
Includes:
250 digital conversations/month
1,000 voice minutes/month
*Overage charges apply for additional usage
Tick box
Voice AI & Digital AI
Tick box
Utilise third party data
Tick box
Onboarding included
Book Your Demo
Enhance

Advanced

Enhance human agent performance
Use AI to continually support human agents, with more advanced features
£1,200/month
*billed annually
Includes:
1,000 digital conversations/month
4,000 voice minutes/month
*Overage charges apply for additional usage
Everything in Pro +
Tick box
Agent Co-Pilot
Tick box
Automated KB updates
Tick box
AI data capture & alerts
Book Your Demo
Scale

Enterprise

Automate and scale CX
Transform your business, with dedicated success teams, and deep integrations
Get in touch
Includes:
Bespoke digital conversations/month
Bespoke voice minutes/month
*Overage charges apply for additional usage
Everything in Advanced +
Tick box
Enhanced security available
Tick box
Dedicated support services
Tick box
AI agent training simulator
Book Your Demo
Contain

Pro

Reduce simple questions across channels
Use AI to answer customer questions, with live agent handoff
£750/month
*billed monthly
Includes:
250 digital conversations/month
1,000 voice minutes/month
*Overage charges apply for additional usage
Tick box
Voice AI & Digital AI
Tick box
Utilise third party data
Tick box
Onboarding included
Book Your Demo
Enhance

Advanced

Enhance human agent performance
Use AI to continually support human agents, with more advanced features
£1,350/month
*billed monthly
Includes:
1,000 digital conversations/month
4,000 voice minutes/month
*Overage charges apply for additional usage
Everything in Pro +
Tick box
Agent Co-Pilot
Tick box
Automated KB updates
Tick box
AI data capture & alerts
Book Your Demo
Scale

Enterprise

Automate and scale CX
Transform your business, with dedicated success teams, and deep integrations
Get in touch
Includes:
Bespoke digital conversations/month
8,000 voice minutes/month
*Overage charges apply for additional usage
Everything in Advanced +
Tick box
Enhanced security available
Tick box
Dedicated support services
Tick box
AI agent training simulator
Book Your Demo

Monthly

Annually

Contain

Pro

Reduce simple questions across channels
Use AI to answer customer questions, with live agent handoff
€700/month
*billed annually
Includes:
250 digital conversations/month
1,000 voice minutes/month
*Overage charges apply for additional usage
Tick box
Voice AI & Digital AI
Tick box
Utilise third party data
Tick box
Onboarding included
Book Your Demo
Enhance

Advanced

Enhance human agent performance
Use AI to continually support human agents, with more advanced features
€1,350/month
*billed annually
Includes:
1,000 digital conversations/month
4,000 voice minutes/month
*Overage charges apply for additional usage
Everything in Pro +
Tick box
Agent Co-Pilot
Tick box
Automated KB updates
Tick box
AI data capture & alerts
Book Your Demo
Scale

Enterprise

Automate and scale CX
Transform your business, with dedicated success teams, and deep integrations
Get in touch
Includes:
Bespoke digital conversations/month
Bespoke voice minutes/month
*Overage charges apply for additional usage
Everything in Advanced +
Tick box
Enhanced security available
Tick box
Dedicated support services
Tick box
AI agent training simulator
Book Your Demo
Contain

Pro

Reduce simple questions across channels
Use AI to answer customer questions, with live agent handoff
€800/month
*billed monthly
Includes:
250 digital conversations/month
1,000 voice minutes/month
*Overage charges apply for additional usage
Tick box
Voice AI & Digital AI
Tick box
Utilise third party data
Tick box
Onboarding included
Book Your Demo
Enhance

Advanced

Enhance human agent performance
Use AI to continually support human agents, with more advanced features
€1,650/month
*billed monthly
Includes:
1,000 digital conversations/month
4,000 voice minutes/month
*Overage charges apply for additional usage
Everything in Pro +
Tick box
Agent Co-Pilot
Tick box
Automated KB updates
Tick box
AI data capture & alerts
Book Your Demo
Scale

Enterprise

Automate and scale CX
Transform your business, with dedicated success teams, and deep integrations
Get in touch
Includes:
Bespoke digital conversations/month
Bespoke voice minutes/month
*Overage charges apply for additional usage
Everything in Advanced +
Tick box
Enhanced security available
Tick box
Dedicated support services
Tick box
AI agent training simulator
Book Your Demo
Trusted by leading companies worldwide
AriseHealth logoOE logo2020INC logoThe Paak logoEphicient logoToogether logo

"Since implementing Talkative AI, we’ve achieved remarkable results - our AI now contains up to 75% of all customer interactions, while also driving a 35% increase in average order value."

Smiling woman with shoulder-length brown hair wearing a yellow top against a dark background.

Yary Paz

Project Manager for Customer Service Innovation, Bugaboo

Pro

Advanced

Enterprise

Key Features

Voice & Digital AI
Webchat
Real-time live chat that lets customers message your team directly through your website and app.
Video Chat
Instant or scheduled video calls launched directly from your website or app, enabling face-to-face support.
Included Voice AI Minutes
The number of included minutes for Voice AI interactions per month.
1000
4000
Bespoke
Included Digital AI Conversations
The number of AI-handled conversations via digital channels (i.e. chat, messaging) included per month.
250
1000
Bespoke
Agent CoPilot
An AI assistant that supports human agents in real time with suggested responses and key information during live interactions.
Tool Integrations
Instant language translation leveraging Google Translate
Connect Talkative with your existing contact centre systems and CRM.
DIY
Assisted
Assisted
AI Insights
Analytics that show how your AI is performing, including trends, efficiencies, and opportunities for optimisation.
Limited
Enhanced
Bespoke
AI Sentiment Analysis
AI-powered detection of customer and agent emotion during interactions.
Text
Voice & Text
Ai Data Capture
Collect and process key information from your interactions using AI.
Training & Support
The level of onboarding, training, and ongoing support provided to help you deploy, maintain, and optimise your AI solution.
Default
Enhanced
Bespoke
Hypercare
Intensive post-launch support from our experts to ensure your AI is running smoothly and delivering results from day one.
2 Weeks
1 Month
Bespoke
Service Reviews
Regular performance reviews with our team to track results, identify improvements, and refine your AI setup over time.
Bespoke

Channels

Voice AI
Automate and triage incoming phone calls using AI.
Chat AI
Messaging AI
Automate customer interactions across popular messaging platforms.
Live Chat
Enhanced live chat includes translation, message preview, data capture, card masking, pre/post-chat surveys.
Email AI
Automate and triage incoming emails using AI.
Paid add-on
Facebook Messenger
Instant language translation leveraging Google Translate
Let customers message you via Facebook Messenger, SMS and WhatsApp and respond within the Talkative platform.
WhatsApp & SMS
Let customers message you via  SMS and WhatsApp and respond within the Talkative platform.
Video Chat
Real-time website engagement with on-demand or scheduled video chat.
Screenshare
Share screens with customers to streamline navigation and aid better understanding.
Web Callbacks
Offer web callbacks proactively on any web page.
Mass Outbound SMS
Send outbound SMS to multiple customers at once.

AI

Knowledge Base Insights
GenAI Responses
Respond using an LLM + Knowledgebase
Conversation Summaries
Summarise interactions with AI
Agent Co-Pilot
An AI assistant that supports human agents in real time with suggested responses and key information during live interactions.
KB Test Runs
Test sets of queries against your knowledge base to see how the AI responds before going live.
Standard
Enhanced
Bespoke
Max KB size
The maximum amount of content your knowledge base can store for powering AI responses.
Let customers message you via Facebook Messenger, SMS and WhatsApp and respond within the Talkative platform.
20MB
50MB
50Mb/custom
KB refresh
How frequently your knowledge base is refreshed so updates are reflected in your AI’s responses.
Manual
Weekly
Daily
Voices
The range of voice options available for your AI voicebots, from standard options to fully custom brand voices.
Default
Default
Bespoke
Prompt version control
Track, manage, and roll back different versions of your prompts for safer and more controlled optimisation.
Diagnostic panel
See the underlying logic of your AI’s knowledge base lookups, helping you troubleshoot and refine performance.
Tool Integrations
Connect Talkative with your existing contact centre systems and CRM.
DIY
Assisted
Assisted
Sentiment Analysis
AI-powered detection of customer and agent emotion during interactions.
Text only
Voice and text
AI Data Capture
Collect and process key information from your interactions using AI.
AI Alerts
Automatic notifications about key events or issues, helping you stay informed and maintain performance.
AI Insights
Analytics that show how your AI is performing, including trends, efficiencies, and opportunities for optimisation.
5
20
50/custom
AI Training Simulator
A practice environment where agents can practice real customer scenarios with AI, helping them build confidence and improve performance.
AI KB Test Runs
AI Knowledge Base Test Runs provide automated testing of chatbot knowledge bases, helping you analyse and improve chatbot performance.
5
30
30

Limits

Conversations Per Month
500
2,000
Bespoke
Voice Minutes included
Number of call minutes included per month.
1,000
10,000
Bespoke
Additional Conversations
Add more conversations to your plan at the price listed above, and control your upper limit for predictable billing.
LLM
OpenAI, LLAMA, Claude, and Google Gemini models.
Users
The number of users/agents allowed in the system.
Bespoke
Bespoke
Bespoke
Queues
The number of queues allowed in the system.
Unlimited
Unlimited
Unlimited

Platform

Real-Time Chat Translation
Widget Editor
Easily create a customer engagement widget with full customisation options
Queuing & Routing
Route interactions intelligently to different departments, manage queues, transfer and more
Real-Time Dashboards
Fully customisable dashboards - see key metrics, live interactions across channels, and view/manage all agents
Scheduled Interactions
In addition to live inbound contacts, scheduled interactions let you arrange times to meet with customers
Wrap Up Forms
Post-interaction wrap forms for agents, including AI-suggested tags.
API
Access to create API requests.
Remove Powered By Talkative
Remove or change "powered by Talkative" on the website web chat widget
Paid add-on
Whitelabel Theme
Change the branding/theme of the agent/supervisor portal, including options for custom domain name.
Paid add-on

Integrations

Contact Centre Integrations
Integrations into select contact centre providers such as Mitel, NICE, and others
Paid extra
Paid extra
Paid extra
CRM
Paid extra
Paid extra
Paid extra

Support

Support channels
Email only
Email and video
Email, phone, and video
Customer Success Manager
Access to our Customer Success team for advanced configuration and ongoing best practice guidance
Dedicated CSM
Support SLAs
Standard
Enhanced
Bespoke
Training
Onboarding and educational sessions to help your team get the most from your AI setup.
Standard
Enhanced
Bespoke
Service Reviews
Regular performance reviews with our team to track results, identify improvements, and refine your AI setup over time.
6-Monthly
Hypercare
Intensive post-launch support from our experts to ensure your AI is running smoothly and delivering results from day one.
2 weeks
1 month
6-Monthly
AI Onboarding
Guided setup of your AI configuration, prompts, and workflows to ensure a strong foundation from day one.
Standard
Enhanced
Bespoke
Developer Support
Access to technical assistance for more advanced configurations, integrations or custom development needs.

Data & Security

Storage
Bespoke
Bespoke
Bespoke
Multi-Factor Authentication
Sign in securely with two forms of identity verification.
Regional AWS Infrastructure
Talkative is hosted in regional AWS environments.
Delete Interactions
Ability to delete/remove all information from interactions for compliance purposes.
Block Customers
Ability for agents and supervisors to block customers (by phone number and IP address).
PCI Compliance
Automatic credit card masking across messaging channels.
GDPR Compliance
Support for GDPR compliance, including a signed DPA with us.
HIPAA Compliance
Support for HIPAA compliance, including a signed BAA with us.
Interaction History
Full transcripts of every interaction.
Video & Voice Recordings
Recordings and transcripts of voice/video calls.
SSO
Ability to create segmented business units within a single Talkative environment.
Access Lists
Ease password and username management with single sign-on into SAML-based systems such as AD, Azure AD and Salesforce.
Uptime SLA
Guaranteed minimum system availability to ensure Talkative is consistently operational for your team and customers.
Service Credits
Data Storage
How long your interaction and AI data is stored within the platform before being archived or removed.
3 months
Bespoke
Bespoke

Usage-Based Pricing

All plans include base volumes. Additional usage is charged based on your commitment level.

Can't decide which package is right for you?

Our team is here to help you find the perfect solution for your business needs

FAQ

Here are some of the most common queries about deploying Talkative

Why conversation based?

As customer service moves to be primarily automation driven, we feel seat-based licencing makes less and less sense. Rather than paying for seats, AI add-ons, WhatsApp/SMS add-ons, and more, conversation-based pricing simplifies all of this into a single line item.

What counts as a conversation?

Any complete conversation or task in the system. For example a chatbot conversation that has 15 messages and transfers to a live agent would count as one single conversation. A WhatsApp conversation that has mutliple back and forth messages counts as a single conversation.

What happens if I reach my conversation limit?

You will get a notification when you have used 50% and then 90% of your limit. You can increase your limits at any time. When you hit your limit, your chat widget will no longer show.

Can I have a free trial?

We are able to discuss proof of concepts please speak to sales.

What payment options do you offer?

Credit card or bank transfer.

When does billing start?

Billing starts as soon as you sign up.

Do you accept payment in other currencies?

Yes, please contact us if your currency is not displayed.

Can I upgrade packages?

Yes, you can change packages at any point. You can upgrade your plan within Talkative, or reach out to our team if you require assistance.