Lightning Web Components allow a single pane of glass for agents to handle all customer interactions. Handle chats, calls, video, cobrowsing and more natively within Salesforce.
Case history is presented to agents upon incoming interactions to provide a seamless customer care experience across channels. An embedded queue and Knowledge selector boosts agent productivity.
Advanced live chat enables real time translation, customer message previews and more. WebRTC voice and video allow for contextual communication.
View basket contents, see the customer's current page, and leverage cobrowsing to give agents more control. Agents can share navigation, annotate the web page, assist with form filling and even automatically send customers to different areas of your website.
Map PSTN phone numbers to voice queues in Salesforce or drive web call backs or web calls from within the website itself.
Laura Franklin, Customer Services Manager
Our Salesforce experts work with you to identify how you can best tie together your website journey, your contact centre and your Salesforce implementation.
We customise the Talkative UI and configure nudges to match your branding and website journey. All you need to do is copy/paste a code snippet into your website or tag management system.
We work with you to ensure all workflows are optimally configured, and build out new functionality where necessary.