All capabilities can be used together or individually, depending on your unique requirements.
Virtual agent AI-powered chatbots, real-time translation and more in the most powerful chat system available in Salesforce.
Video chat with your digital customers from within Salesforce, with embedded, on-demand video within your website.
Cobrowsing lets your agents see, understand and solve customer problems in real-time by securely seeing their browsing session.
Lightning Web Components allow a single pane of glass for agents to handle all customer interactions. Handle chats, calls, video, cobrowsing and more natively within Salesforce.
Case history is presented to agents upon incoming interactions to provide a seamless customer care experience across channels. An embedded queue and Knowledge selector boosts agent productivity.
Laura Franklin, Customer Services Manager
Our Salesforce experts work with you to identify how you can best tie together your website journey, your contact center and your Salesforce implementation.
Customise the Talkative UI and configure nudges to match your branding and website journey. All you need to do is copy/paste a code snippet into your website or tag management system.
We work with you to ensure all workflows are optimally configured, and build out new functionality where necessary.