Lightning Web Components allow a single pane of glass for agents to handle all interactions. An embedded queue and Knowledge selector boosts agent productivity.
Case history is presented to agents upon incoming interactions to provide a seamless customer care experience across channels.
Interaction history is sent to the Salesforce API and appended to existing contacts. Store all chats, calls and interaction data in Salesforce.
Advanced live chat enables real time translation, message previews and more. WebRTC voice and video allow for contextual communication.
View basket contents, see the customer's current page, and leverage cobrowsing to give agents more control.
Map PSTN phone numbers to voice queues in Salesforce and trigger contextual nudges based on website visitor behaviour.
Laura Franklin, Customer Services Manager
Our Salesforce experts work with you to identify how you can best tie together your website journey, your contact centre and your Salesforce implementation.
We customise the Talkative UI and configure nudges to match your branding and website journey. All you need to do is copy/paste a code snippet into your website or tag management system.
We work with you to ensure all workflows are optimally configured, and build out new functionality where necessary.