Chat, Video, Cobrowse For Salesforce

All in one, website-driven contact centre integration designed for Salesforce®
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live chat integration into salesforce sales service cloud

Manage website interactions natively through Salesforce

Handle all omnichannel contact center interactions in Salesforce Service Cloud and Sales Cloud. Talkative for Salesforce is a complete inbound contact centre solution designed for digital first organisations. Use true omnichannel routing to efficiently handle calls, chats, chatbots, video and more!

Bring all of your contact channels to life with a single view of the customer, all within Service or Sales Cloud.

Salesforce Capabilities

All capabilities can be used together or individually, depending on your unique requirements.

Web chat messages
Live Chat

Virtual agent AI-powered chatbots, real-time translation and more in the most powerful chat system available in Salesforce.
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video recorder
Video Chat

Video chat with your digital customers from within Salesforce, with embedded, on-demand video within your website.
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Hands holding a web screen

Cobrowsing lets your agents see, understand and solve customer problems in real-time by securely seeing their browsing session.
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Telephone ringing

Go truly omnichannel by blending inbound & outbound telephony within Salesforce.
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salesforce live chat integration Talkative customer view for agents

Deep Salesforce integration

Lightning Web Components allow a single pane of glass for agents to handle all customer interactions. Handle chats, calls, video, cobrowsing and more natively within Salesforce.

Case history is presented to agents upon incoming interactions to provide a seamless customer care experience across channels. An embedded queue and Knowledge selector boosts agent productivity.

Formula 1 chooses Talkative for Salesforce integration: Read Press Release

Single view of the customer

All customer interaction data is stored within Salesforce objects to provide a historic view of all interactions and messages to both agents and supervisors.

Leverage Salesforce's native reporting platform to build reports and visualisations based on the granular interaction data from Talkative. Store all chats, calls and interaction data in Salesforce.

Interaction types across multiple channels (such as chat, voice, video) and outcome tags (e.g. new customer, support ticket) are also reported on within Google Analytics.

salesforce contact centre analytics
webRTC video calling integration for salesforce

Website-driven customer contact

Advanced live chat enables real time translation, customer message previews and more. WebRTC voice and video allow for contextual communication.

View basket contents, see the customer's current page, and leverage cobrowsing to give agents more control. Agents can share navigation, annotate the web page, assist with form filling and even automatically send customers to different areas of your website.

Map PSTN phone numbers to voice queues in Salesforce or drive web call backs or web calls from within the website itself.

"Talkative works amazingly well and massively improves our customers’ online experience”

Laura Franklin, Customer Services Manager

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Expert deployment assistance

Our Salesforce experts work with you to identify how you can best tie together your website journey, your contact center and your Salesforce implementation.

Customise the Talkative UI and configure nudges to match your branding and website journey. All you need to do is copy/paste a code snippet into your website or tag management system.

We work with you to ensure all workflows are optimally configured, and build out new functionality where necessary.

Request a live demo

Fill out the form and one of our team will walk you through a demo and answer any questions you might have!