Take your customer service to new heights by embedding voice, video, live web chat and cobrowsing directly into your website
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All capabilities can be used together or individually, depending on your unique requirements.
Video chat with your digital customers with embedded, on-demand video within your website.
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The browser-based console is designed to enable a fully homeworking solution, in a pure cloud solution hosted in regional AWS data centres.
With remote deployment anywhere in the world, we can get you up and running in a matter of days.
Without the need for a desktop application, physical telephony or infrastructure, your agents and supervisors can work remotely or work from home with ease. All they need to do is simply log in!
Our powerful software can help you to maximise the impact of every single customer interaction, and convert more website traffic into customers, in a way that is scalable and doesn’t stretch your resources any further.
The Talkative solution will integrate seamlessly with your established telephony setup, or integrate with an existing contact centre environment if necessary.
Talkative’s innovative solutions will help you to engage with website visitors, route enquiries to the right agents, queue the interactions based upon set criteria, and allow you save all the chat/call data straight into any existing systems.
Live Chat - Sophisticated live chat which allows customers to talk with agents through your website. Data capture messages, canned messages, customer authentication, API/CRM integration and social media messaging capabilities (Facebook Messenger)
Web Calling - Web (voice) calling allows your customers to call you from within your website/app with 1 click. No plugins, sign-ins or downloads. Voice calls enter your new or existing telephony infrastructure
Video Calling - WebRTC based video calling allows your customers to start video calls from within your website or app. No plugins, sign-ins or downloads required
Cobrowsing - Cobrowse with your customers to see, understand and solve their problems in real time. Join existing sessions and get an accurate render of the customer's view
What reporting features does Talkative offer?
Talkative provides a real-time supervisor dashboard with a complete overview of all agents, queues and current interactions. Historical reporting lets you analyse performance on a per queue and per agent basis, understanding utilisation, customer feedback, response times and more. Talkative also integrates with Google Analytics.
How does the queuing and routing work?
Talkative's routing system lets you assign per-user workloads across chat, voice and video. Talkative’s queuing system assigns various website enquiries to different agent groups depending on the website URL. Interactions queue up to a configurable queue cap. The website UI will hide based on contact centre availability and configured business hours.
Can the solution handle multiple concurrent chats?
Yes, you can set a global concurrency limit for chats in the system. This is also overridden by a per-user chat limit, giving flexibility for trainee agents and those fast typers who can handle more chats! You can also let agents "pick" an extra chat manually, to minimise the number of customers in the queue.
What technologies does Talkative integrate with?
Talkative integrates with a growing number of telephony systems and contact centre software, in addition to CRM systems.
