AI Insights Reports

January 18, 2024
Gain AI-generated analytics for all your chat interactions.

All Business and Enterprise-tier customers can now utilise AI Insights Reports.

Before this update, discovering the “why” behind customer contact involved anecdotal input from agents, classification codes/tags, or manually trawling through transcripts.

Now, you can use an AI-powered Large Language Model (LLM) to analyse your chat transcripts and automatically generate concise analytics reports. 

It means you can gain data-driven insights with ease and understand large amounts of interaction data at a glance.

Leverage the power of LLM

This new feature uses a powerful Large Language Model (LLM) to analyse interaction data (i.e. chat transcripts) and generate reports that:

  • Outline the top 10 issues raised by customers in the last month/week (depending on configured report frequency)
  • Provide links to an example interaction for each issue
  • Highlight any customer queries/issues that could be automated with a chatbot

These reports can also be automatically emailed to any number of your colleagues on a weekly/monthly basis.

As a result, you and your support teams will be able to quickly identify the reasons driving customers to contact you - with zero manual work from your agents. 

You’ll also be able to answer the key question - “what conversation flows can we automate with our chatbot?”

It means you can save time for your agents/supervisors, and create a chatbot that provides the answers your customers really need.

Getting started 

Want to get started with AI Insights Reports?

Get in touch with your Talkative Account Manager, or take a look at our support article.

And for more on our latest updates, check out our most recent release notes.

Are you a new customer who likes the look of this update? 

Book a demo today, and learn how Talkative can help you make each website interaction more personable and profitable. 

Enough about us. Let's hear about you.

If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.

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