AI Insights Reports

All Business and Enterprise-tier customers can now utilise AI Insights Reports.

Before this update, discovering the “why” behind customer contact involved anecdotal input from agents, classification codes/tags, or manually trawling through transcripts.

Now, you can use an AI-powered Large Language Model (LLM) to analyse your interaction transcripts and automatically generate concise analytics reports. 

It means you can gain data-driven insights with ease and understand large amounts of interaction data at a glance.

Leverage the power of LLM

This new feature uses a powerful Large Language Model (LLM) to analyse interaction data (i.e. live chat transcripts, video chat transcripts) and generate reports that:

• Outline the top 10 issues raised by customers in the last month/week (depending on configured report frequency)
• Provide links to an example interaction for each issue
• Highlight any customer queries/issues that could be automated with a chatbot

These reports can also be automatically emailed to any number of your colleagues on a weekly/monthly basis.

As a result, you and your support teams will be able to quickly identify the reasons driving customers to contact you - with zero manual work from your agents. 

You’ll also be able to answer the key question - “what conversation flows can we automate with our chatbot?”

It means you can save time for your agents/supervisors, and create a chatbot that provides the answers your customers really need.

Getting started 

Want to get started with AI Insights Reports?

Get in touch with your Talkative Account Manager, or take a look at our support article.

And for more on our latest updates, check out our most recent release notes.

Are you a new customer who likes the look of this update? 

Book a demo today, and learn how Talkative can help you make each website interaction more personable and profitable.