AI Knowledge Base Insights

All Talkative users can now utilize our AI Knowledge Base Misses Report.

This report highlights all queries that your chatbot failed to answer with its existing knowledge base datasets. 

It also identifies how your human agents answered these queries during live chat interactions.

Armed with these insights, you can pinpoint areas where your knowledge base needs enrichment or additional information.

In turn, you can make targeted, data-driven updates that will improve the content and performance of your knowledge base over time.

Improve your knowledge base datasets for a better CX

The AI Knowledge Base Misses Report works by...

1. Analyzing chatbot interactions over a specific time period to identify all queries the AI Knowledgebase couldn’t answer.
2. Using AI to review live chat transcripts and discover how human agents resolved or answered these queries (where possible).
3. Compiling and summarizing these insights in a concise report.

From there, human admins or supervisors can review the report and use the information/findings to update your knowledge bases accordingly. 

These ongoing updates will make your knowledge base smarter and more effective.

As a result, the performance of your GenAI Chatbot will continuously improve.

You’ll also see improved AI Response Suggestions and better responses from our internal-facing chatbot “Navi.”

It means a more seamless and higher-quality user experience for both your customers and your agents.

Getting started 

Need help getting started with the AI Knowledge Base Misses Reports?

Check out our support article, or get in touch with your Talkative Account Manager.

For more on our latest updates, take a look at our most recent release notes.

Are you a new customer who likes the look of this update? 

‍Book a demo with Talkative today, and check out our interactive product tour.