Prompt-Based Digital AI (Beta)

Building an AI agent shouldn’t mean mapping out every possible conversation.

That’s why we developed Digital AI: Talkative’s new, fully prompt-based AI agent builder.

Instead of creating a complex decision tree with hundreds of branches, you can now configure and control your AI agent’s behaviour with a single prompt. 

With support for both live chat and messaging, Digital AI gives teams a more flexible way to set up and scale AI agents across digital channels.

It's now available in beta for existing customers who want to begin migrating from legacy chatbot builds and test their use cases, as we continue to develop and refine the solution.

A better way to build AI agents

Traditional chatbots rely on structured flows: if a customer says this, send them here; if they click that, send them there.

That works well for tightly controlled journeys. But as customer conversations become broader and less predictable, those flows can quickly become difficult to build, manage, and scale.

Digital AI takes a different approach.

Rather than designing every route in advance, you give the AI a set of instructions that define its role, behaviour, tone, and boundaries. 

The AI then uses that prompt to guide the conversation dynamically, asking questions, responding to context, and deciding the best next step as the interaction unfolds.

The result is an AI agent that’s faster to build, easier to maintain, and better suited to real-world conversations.

Built for more complex customer conversations

Digital AI is especially useful when customer journeys don’t follow a neat, linear path.

For example, it’s a strong fit when:

• Your AI agent needs to handle a wide range of topics, queries, and tasks
• Your existing decision tree has become large and difficult to manage
• You want the bot to guide conversations more naturally, instead of following more rigid paths
• You need the AI agent to ask follow-up questions before deciding what to do next

For teams currently using the legacy chatbot builder combined with AI Knowledge Base responses, Digital AI offers a far more advanced and flexible solution. 

Instead of only answering from your knowledge base content or failing, the AI agent can manage the full flow of the conversation itself.

Prompt-based control, with Talkative tools built in

Digital AI still works within the tools and workflows you already use in Talkative.

You can connect tools such as:

• Knowledge Base Search, so the AI agent can retrieve answers and information from your approved company knowledge
• Queue Transfer, so customers can be handed over to a live agent when needed
• Interaction Data Capture, so the bot can collect information during the conversation

This means you’re not just generating answers. You’re creating an agentic AI that can take action, route intelligently, and support more complete customer journeys.

Easier to build, easier to optimise

With Digital AI, setup and maintenance are far simpler.

You create your AI agent, define its intro message, write the main prompt that governs its behaviour, connect the tools it needs, and test it in preview before publishing.

The prompt (plus your knowledge base) essentially becomes the AI agent’s brain. You can use it to define:

• Who the AI agent is and its role
• The key use cases it should handle
• How it should respond when a request falls outside of its scope
• What tone of voice it should use
• What rules (i.e. guardrails) it must follow, such as only sharing approved links or escalating to a human when needed

Because Digital AI is driven by prompt instructions rather than hard-coded branches, it’s also much easier to optimise over time. 

Teams can test real customer scenarios, spot gaps, and improve performance without rebuilding large sections of a decision tree.

Getting started

Ready to try out Digital AI?

Search for LLM Chatbot in the Talkatie settings bar to get started. Then, write your prompt, connect your tools, and test the experience in preview.

You can also check out our support article for a complete walkthrough plus prompt-writing tips.

If you’d like more help crafting your prompt or deciding whether Digital AI is the right fit for your use cases, get in touch with your Customer Success Manager.

Are you a new customer who likes the look of this solution?

Book a demo with us today, or reach out to our team with any questions.