Homepage Redesign

‍Talkative customers now have access to a brand-new homepage experience.

With the redesigned layout, you’ll find key performance metrics and insights front and centre - along with quick links to Talkative updates and support resources.

This gives you an instant, real-time snapshot of your company’s overall health and performance.

A smarter way to track performance

The updated homepage introduces several new insights to help you monitor and improve customer interactions, including:

• Total interaction volume over time: Spot trends and identify peaks immediately.
• CSAT breakdown: See the ratio of positive vs. negative CSAT scores instantly.
• Full comment overview: Quickly review customer feedback.
• Agent vs. Chatbot split: Track how many interactions are managed by your team versus automation, allowing you to see the impact of chatbot containment.
  

You can also customise your homepage view by changing the time period in the top right corner. 

This allows you to view data from the past 24 hours, the past 3 days, or the past week.

Getting started

Want to explore the redesigned homepage?

Simply log in to Talkative and you’ll see the new layout automatically.

Are you a new customer who likes the look of this update? 

Book a demo with us today, or reach out to our team with any questions.