Netcall Liberty Integration

January 26, 2024
Leverage the Talkative platform within your Netcall Liberty contact centre.

Contact centres using Netcall Liberty can now integrate with the Talkative solution.

Thanks to this new integration, you can embed Talkative’s real-time contact channels into your Netcall Liberty console. 

It means you can efficiently support and engage customers through your website, app, and messaging channels - all without leaving your Netcall environment.

Bring the power of Talkative into Netcall Liberty

Netcall is a leading provider of customer engagement solutions for councils and local government.

By integrating with the Talkative platform, organisations using Netcall can channel-shift from telephony to more efficient and convenient digital channels.

This is achieved by bringing Talkative’s suite of digital engagement channels into your Netcall Liberty console, including:

Meanwhile, routing and reporting will be performed by Netcall, ensuring no disruption to your current workflows.

As a result, you’ll be able to take your digital customer experience to the next level - and handle all interactions within a unified screen.

Getting started 

Interested in integrating your Netcall Liberty contact centre with Talkative? 

Get in touch with your Talkative Account Manager, or take a look at our support article.

And for more on our latest updates, check out our most recent release notes.

Are you a new customer who likes the look of this integration? 

Book a demo today with Talkative today.

Enough about us. Let's hear about you.

If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.

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