Contact centres using Netcall Liberty can now integrate with the Talkative solution.
Thanks to this new integration, you can embed Talkative’s real-time contact channels into your Netcall Liberty console.
It means you can efficiently support and engage customers through your website, app, and messaging channels - all without leaving your Netcall environment.
Bring the power of Talkative into Netcall Liberty
Netcall is a leading provider of customer engagement solutions for councils and local government.
By integrating with the Talkative platform, organisations using Netcall can channel-shift from telephony to more efficient and convenient digital channels.
This is achieved by bringing Talkative’s suite of digital engagement channels into your Netcall Liberty console, including:
Meanwhile, routing and reporting will be performed by Netcall, ensuring no disruption to your current workflows.
As a result, you’ll be able to take your digital customer experience to the next level - and handle all interactions within a unified screen.
Interested in integrating your Netcall Liberty contact centre with Talkative?
Get in touch with your Talkative Account Manager, or take a look at our support article.
And for more on our latest updates, check out our most recent release notes.
Are you a new customer who likes the look of this integration?
Book a demo today with Talkative today.