New Voice AI Editor

We've released a new and improved Voice AI Editor, designed to make it easier to manage, test, and optimise your voice AI agents.

The new editor includes all the functionality of the previous version, alongside several key improvements: versioning support, integrated test runs, and built-in evaluations.

These additions bring more of the Voice AI management process into one place, giving teams a streamlined way to configure their bots, track updates, and assess performance.

The new Voice AI Editor is available to access now. Customers also have the option to continue using the legacy editor until 9th November 2026, when the previous version will be disabled.

Manage Voice AI updates with versioning

One of the key improvements in the new editor is that it now supports versioning.

As you refine a voice AI agent, you might make regular changes to its prompts, tools, model settings, and configuration.

Versioning provides a more structured way to manage these updates as your bot evolves, making it easier to work with different versions of your Voice AI configuration.

This gives teams greater control over the ongoing development and optimisation of their voice AI agents.

Built-in testing and evaluations

The new Voice AI Editor also brings testing and performance evaluation directly into the editing interface.

With the integrated Test Runs feature, you can create automated testing scenarios that simulate customer conversations and assess how your Voice AI agent responds.

You can also rerun scenarios after making changes, helping you identify potential issues and validate your bot's performance over time.

Alongside testing, the new Evaluations section lets you review graded assessments of real customer interactions handled by your bot.

This makes it easier to identify areas for improvement and understand how your Voice AI agent is performing in practice.

Together, these features provide a more convenient way to test, monitor, and continuously improve your voice AI agents.

A more streamlined editing experience

The new editor offers an updated interface that brings key configuration and management options together.

From the main overview, you can quickly access:

• Prompt: Edit the instructions that shape how your voice AI agent responds.
• Tools: Manage the tools and integrations your bot can use during calls.
• Model: Configure your bot's AI model, voice, and language settings.
• Advanced: Manage additional settings, including call limits and transfers.
• Testing: Run automated test scenarios and review results.
• Evaluations: Review graded evaluations of real customer interactions.
• Preview: Test your bot with a live call preview.

By bringing these options together in a single interface, the new editor makes it easier to navigate your Voice AI configuration and access the tools you need.

Getting started

The new Voice AI Editor is available now, and existing customers can start using it immediately.

Customers can choose to opt out of the new editor and continue using the legacy version until 9th November 2026.

After this date, the legacy Voice AI Editor will be disabled, and the new editor will become the standard editing experience for all customers.

If you have any questions about the new editor or need help getting started, please contact your Customer Success Manager.

For more information on our latest product updates, check out our release notes.

Are you new to Talkative and interested in Voice AI?

Get in touch with our team today to learn more.