NICE CXone Integration

March 10, 2025

‍Contact centres using NICE inContact CXone can now integrate with Talkative.

With this integration, NICE inContact customers can leverage a suite of AI-enhanced digital channels, including:

All embedded within CXone’s MAX screen, the Talkative solution can now fit straight into your CXone environment.

It means your agents can seamlessly serve and engage more customers than ever before - all while complimenting your CXone workflows.

Keep track of interactions with a unified queue presence

Talkative’s integration enables you to embed a range of channels into CXone’s MAX browser tab.

At the same time, you also gain the benefit of a unified queue presence.

So, with Talkative natively embedded and synced with CXone, your agents get a more efficient and reliable experience.

Meanwhile, you get the security of knowing your team will never miss an interaction - regardless of the channel being used.

Need help getting started with our NICE CXone integration?

Get in touch with your Talkative account manager today.

Are you a new customer that likes the look of this integration?

Book a demo with us today, and check out our interactive product tour.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Book a demo for a time and date that suits you.