OpenAI Responses

March 14, 2023
Empower your agents with AI-generated response suggestions.

Talkative Enterprise customers can now harness the power of OpenAI Responses.

OpenAI is a leading AI research and deployment company responsible for the creation of ChatGPT.

With Talkative’s latest update, you can use OpenAI technology to enjoy real-time, AI-generated response suggestions during chat interactions with customers.

It means your agents can perform faster and more efficiently - resulting in increased productivity and a better customer experience.

Leverage OpenAI for your business needs

Thanks to this new update, you can utilize OpenAI technology in the way that best suits your business needs.

If you want to kickstart OpenAI Responses immediately with minimum hassle, you can enable the standard (untrained) OpenAI model. This will generate response suggestions based solely on the customer’s message and information from the current conversation. 

Alternatively, you can create a trained model that’ll automatically learn from your previous customer interactions. That way, the response suggestions will be more tailored to your brand as they’ll be based on your historical data as well as the current chat. 

You can even generate multiple OpenAI models for specific queues. For example, you could train a model with transcripts from previous sales interactions only and assign it to the sales chat queue. This will make the response suggestions even more relevant and helpful for your agents.

However you decide to implement OpenAI Responses, all options can be configured by you within your general settings - providing maximum ease and convenience.

Getting started 

Need help getting started with OpenAI Responses? Get in touch with your Talkative Account Manager.

And for more on our latest updates, check out our most recent release notes.

Are you a new customer that likes the look of this update? 

Book a demo and learn how Talkative can help you make each website interaction more personable and profitable today. 

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