Sentiment Analysis Measurements & Alerts

December 8, 2022
Gain insight into customer, agent, and combined sentiment via dashboards and alerts

Talkative customers can now create Sentiment Analysis measurements within their Supervisor Dashboards. 

At the same time, you can create bespoke Supervisor Sentiment Analysis Alerts - available via push notification, email, and SMS. 

It means you can gain an instant overview of your customer and agents’ sentiment via your dashboards. 

Meanwhile, with alerts, you’ll always stay up to date on the quality of your brand's interactions. 

Want to get started with this latest update? Navigate to the Live Dashboards option on the Talkative navigation bar. 

Drill down into customer, agent, and combined sentiment 

This latest update allows you to access a variety of sentiment analyses. 

Rather than limit yourself to one overview, Talkative allows you to access both customer and agent sentiment analyses - as well as a combined average of the two. 

It means you can create a variety of analyses to better understand your customers and your workforce’s performance. 

Bespoke alerts to email, SMS, and more 

Talkative’s alert system allows you to create bespoke Sentiment Analysis Alerts. 

As above, these alerts can be tailored around customer sentiment, agent sentiment, or a mix of the two. It means you can get a precise understanding of your team’s performance when it matters most. 

Getting started 

Want to get started with this latest update? Navigate to the Live Dashboard section within Talkative to access the Supervisor Dashboard Editor. 

Alternatively, get in touch with your Talkative Account Manager for more assistance. 

For new customers interested in this update, book a demo to learn how getting Talkative can make your digital interactions more personable and profitable.

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If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.

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