Chatbots on Social Media

November 21, 2022
Automate Facebook, Twitter, and WhatsApp Interactions with Talkative’s AI Virtual Agent.

Talkative’s live chat integration for social media allows your organisation to connect with your customers on their favourite social media channels. 

But, until recently, your support agents had to be on hand to take care of any customer interactions.

If a customer had a query and they wanted to get in touch by Facebook Messenger or WhatsApp, for instance, your contact centre team needed to have support agents ready to go. 

Thankfully, that’s no longer the case.

Now, you can deploy Talkative’s AI Virtual Agent to engage with your customers on their favourite social platforms, including: 

  • Facebook Messenger
  • Twitter
  • Instagram
  • WhatsApp
  • SMS

It means you can offer automated but premium service to your customers 24/7, better connecting your organisations’ digital touchpoints with your contact centre team.

At the same time, you’re providing maximum convenience for your end-users. 

Getting started

For current customers seeking to deploy a customer service chatbot across your social channels, please get in touch with your Talkative Account Manager.

‍And for more on our latest updates, check out our most recent release notes.

Are you a new customer that likes the look of this update? 

Book a demo and learn how Talkative can help you make each website interaction more personable and profitable today.  

Enough about us. Let's hear about you.

If you want to offer your customers a more personable and profitable online journey, book your Talkative demo now.

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