Talkative’s live chat integration for social media allows your organisation to connect with your customers on their favourite social media channels.
But until recently, your support agents had to be on hand to take care of any customer interactions. If a customer had a query and they wanted to get in touch by Facebook Messenger or WhatsApp, for instance, your contact centre team needed to have support agents ready to go.
Thankfully, that’s no longer the case.
Now, you can deploy Talkative’s AI Virtual Agent to engage with your customers on their favourite social platforms, including:
- Facebook Messenger
It means you can offer automated but premium service to your customers 24/7, better connecting your organisations’ digital touchpoints with your contact centre team.
At the same time, you’re providing maximum convenience for your end-users.
For current customers seeking to deploy a customer service chatbot across your organisations’ social channels, please get in touch with your Talkative Account Manager.
They’ll be able to assess your organisations’ unique needs and how best to deploy and integrate with your CRM and contact centre solutions.