Video Chat Closed Captions

‍Closed captions for video chat are now available to all Talkative users.‍

Before this update, video calls relied on audio and verbal communication. 

This was a potential pain point for customers with hearing impairments or those in noisy environments.

Now, you can solve this problem with automatic subtitles for video chat interactions.

It means better communication, clarity, and a more inclusive customer service experience.

Boost customer satisfaction with accessible video chat

This feature allows both agents and customers to enable real-time closed captions during video calls.

Before getting started, ensure that your chat widget is running version 0.45 or higher (this can be confirmed easily within the Widget Editor).

Then, make sure Video Chat Transcripts are enabled by searching “transcription” in your settings.

Once you’ve taken these steps, your agents and customers will be able to activate subtitles during any video chat.

All they have to do is click the “Closed Caption” button, which is disabled by default.

Once enabled, the system will remember this setting on their device, so they won’t have to re-enable it for future interactions.

After the video call concludes, the captions will be available in the video recording, which you can access through your Interaction Logs. 

This ensures all conversations are easily accessible and can be reviewed with the full context.

Getting started 

Need help getting started with Video Chat Closed Captions?

Check out our support article, or get in touch with your Talkative Account Manager.

For more on our latest updates, take a look at our most recent release notes.

Are you a new customer who likes the look of this update? 

‍Book a demo with Talkative today, and check out our interactive product tour.