We're all using Zoom/Webex/FaceTime to video call with our clients/colleagues/friends. This consumer behaviour is bleeding into how people are contacting organisations and brands.
Due to unprecedented demand for video chat to support remote sales and service, we've built a new and improved video chat system.
Unlike Zoom/FaceTime, Talkative's video chat is fully embedded into your existing website, meaning end users can join a video chat on-demand, with no need for clients/plugins/downloads/popups. Truly seamless!
This new video/screenshare functionality massively improves the end-user experience for video, full mobile compatibility:
• support for customers using iPhones (all smartphones, tablets and desktops/laptops supported)
• much improved UI/UX, particularly on mobile
• ability for mobile users to "flip" cameras
• improved global low-latency architecture
• ability to screenshare (either customer or agent)
• ability to record video chat interactions
• ability to go full screen
• real-time visual feedback for mic and bandwidth
• start video on-demand, escalate from chat or schedule sessions