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Call through your website with Web Calling

Power real conversations by embedding voice calls into your website to drive sales enquiries and offer contextual real-time customer service
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Drive sales calls with easy integration

  • Convenient "click to call" within your website
  • No plugins/downloads required, works on all browsers/devices
  • Direct call from page, or escalate from chat to call
  • Simple code snippet added to website, WebRTC-powered
  • Receive calls via existing telephony setup, and handle all inbound calls including regular calls and web calls from the same place
  • SIP integration available
Learn about our pricing

"The various lead generation tools are correctly tracking customer engagement and are integrated with our other systems. Fantastic service and positive results!"

Annabel Ford, Marketing Manager

Benefits and insights

  • Convenient call without leaving the website
  • Bypass the PSTN for a free call, regardless of geographic location
  • Quality of Service monitoring avoids poor call experience
  • Avoid re-authenticating by escalating conversations from chat to voice within the same session
  • Track calls within Google Analytics and Double Click
  • See customer's current page and session info in real time
  • Track utilisation with comprehensive reporting

Contact centre integration

  • Integrate web calling with your existing contact centre environment and any SIP-based PBX, e.g. Mitel
  • Receive as SIP call to leverage existing recording/reporting
  • Screenpop customer journey details
    View customer case history, session data and see what the customer is seeing with customer view, all within Mitel Web Ignite
Learn more about Mitel integrations

CRM integration

Native Lightning integration with Salesforce Service Cloud and Sales Cloud
Record calls and append to existing records
Agent softphone capabilities
Transcripts and data stored and reported on within CRM
Learn more about Salesforce integrations

Benefits of WebRTC

No need for lots of expensive PSTN numbers
Automatic routing of calls through existing telephone systems
No need to buy in new telephony systems
Your customers do not need to download plugins or sign-in to use the software
Receive more data on your customers website journey prior to initiating a call with you
What is WebRTC?

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