Web Call Backs
Embed into MiCC
Sales & Service Cloud
From The Blog
How to generate more inbound calls
Web chat: Best practices and tips for success
Customer experience is the most important brand differentiator
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Call through your website with Web Calling
Power real conversations by embedding voice calls into your website to drive sales enquiries and offer contextual real-time customer service
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Drive sales calls with easy integration
"click to call"
within your website
No plugins/downloads required, works on all browsers/devices
Direct call from page, or escalate from chat to call
Simple code snippet added to website,
Receive calls via existing telephony setup, and handle all inbound calls including regular calls and web calls from the same place
SIP integration available
Learn about our pricing
"The various lead generation tools are correctly tracking customer engagement and are integrated with our other systems. Fantastic service and positive results!"
Annabel Ford, Marketing Manager
Benefits and insights
Convenient call without leaving the website
Bypass the PSTN for a free call, regardless of geographic location
Quality of Service monitoring avoids poor call experience
Avoid re-authenticating by escalating conversations from chat to voice within the same session
Track calls within Google Analytics and Double Click
See customer's current page and session info in real time
Track utilisation with comprehensive reporting
Contact centre integration
Integrate web calling with your existing contact centre environment and any SIP-based PBX, e.g. Mitel
Receive as SIP call to leverage existing recording/reporting
Screenpop customer journey details
View customer case history, session data and see what the customer is seeing with customer view, all within Mitel Web Ignite
Learn more about Mitel integrations
Native Lightning integration with Salesforce Service Cloud and Sales Cloud
Record calls and append to existing records
Agent softphone capabilities
Transcripts and data stored and reported on within CRM
Learn more about Salesforce integrations
Benefits of WebRTC
No need for lots of expensive PSTN numbers
Automatic routing of calls through existing telephone systems
No need to buy in new telephony systems
Your customers do not need to download plugins or sign-in to use the software
Receive more data on your customers website journey prior to initiating a call with you
What is WebRTC?
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Web Call Backs
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