Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.
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Managing a live chat queue is all about balancing operational efficiency and customer satisfaction. Discover our 11 queue management best practices here.
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Be where your customers are: Integrate your live chat with your customers’ favourite socials.
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What’s the difference between a seamless customer experience and a regular one? The former guarantees success. Learn how to provide it for your customers.
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Global online sales are predicted to amount to $4.8 trillion in 2021! Is your company ready to meet that demand? Find out how to grow your remote sales now.
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Are you committing any of these digital customer service sins? Look out for these blunders so you can make sure you keep your customer service sparkling.
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How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.
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