Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.Read Story
Interested in adding a virtual agent to your contact centre? Confused about the difference between a virtual agent and a chatbot? Click here to discover what a virtual agent is and the benefits it can bring your business.Read Story
Is your business struggling during UK lockdown? You aren’t alone! Discover five practical ways you can keep your business running and overcome some of the huge challenges faced by many businesses in multiple sectors right now.Read Story
Omnichannel vs multichannel: what’s the difference? One focuses on customer engagement, the other focuses on customer experience. Discover the important differences between an omnichannel and multichannel strategy.Read Story
Is live chat HIPAA compliant? What features does web chat software need to make it a secure and appropriate platform to communicate with your clients? Read our complete compliance checklist to ensure your chat solution is HIPAA approved and compliant.Read Story
Want to generate more leads and provide great customer service whilst also reducing the demand on your contact centre? Customer callback is your answer! Discover how a callback option on your website can shorten wait times, generate leads, and create happier customers and agents.Read Story
Get monthly insights from our experts straight to your inbox.