Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

The Past, Present and Future of Customer Contact: Driving contact centres into the 2020s

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

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9 Questions You Might Be Afraid to Ask about Cobrowsing

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

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Live Chat vs Chatbots: The Ultimate Guide

What are the key differences and benefits of live web chat vs chatbots? How can you decide which will be best for your business? We've put together our ultimate guide to help you find out!

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The Ultimate Travel Websites Report 2019: 33 Stats You Need To Know

We surveyed over 140 travel websites in the UK, and have derived the following statistics from the data. The websites were compared across multiple areas, including security, booking options, customer communications, payment plans and more. Here’s what we discovered…

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WebRTC's Top 5 Benefits for Online Customer Service

How can WebRTC-enabled communications lead to customer satisfaction and improved conversion rates? We're here to give you the answer

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Video: 5 Things To Consider When Video Calling Your Customer

Video calling is great for engaging with your online customers, but there are things to think about before taking the plunge.

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Infographic: Customer Service vs Customer Experience

What are the key differences between customer experience and customer service?

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