Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.
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Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers.
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Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times.
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Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users.
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So you’ve managed to get people to your website – that’s the half the battle done. The next part is helping these website visitors actually become leads, and here are 10 ways to help you do it.
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Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.
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Struggling to invest time in customer retention? Automating the process can solve your problems! Read on to discover the top 4 ways you can improve customer retention through automation now.
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