Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

4 Ways to Improve Contact Centre Efficiency during the Covid-19 outbreak

Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times. 

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The Past, Present and Future of Customer Contact: Driving contact centres into the 2020s

On the brink of moving into a new decade of customer communications, it’s a good time to take stock of what the 2010s have delivered to the contact centre space and form clear strategies to propel contact centres into the 2020s.

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Pros and Cons of Using Live Video Calling in your Contact Centre

Video is incredibly popular content medium and as a contact channel, which is why companies are increasingly offering video calling to their customers. In this blog post, we dissect the pros and cons of video calling for contact centres, so you can make an informed decision on whether it's right for your business.

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6 Ways To Get More Calls From Your Website

Your website is your primary marketing tool. But how do you get people to call you when they visit your website?

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9 Questions You Might Be Afraid to Ask about Cobrowsing

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

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Live Chat vs Chatbots: The Ultimate Guide

What are the key differences and benefits of live web chat vs chatbots? How can you decide which will be best for your business? We've put together our ultimate guide to help you find out!

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The Ultimate Travel Websites Report 2019: 33 Stats You Need To Know

We surveyed over 140 travel websites in the UK, and have derived the following statistics from the data. The websites were compared across multiple areas, including security, booking options, customer communications, payment plans and more. Here’s what we discovered…

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WebRTC's Top 5 Benefits for Online Customer Service

How can WebRTC-enabled communications lead to customer satisfaction and improved conversion rates? We're here to give you the answer

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