Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

Press Release: Talkative partners with Formula 1®

Talkative News

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

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Video chat

Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

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Omnichannel

How to Deliver Contact Centre Digital Transformation: A Practical Framework

How do you deliver contact centre digital transformation? Use our step-by-step digital transformation framework to guide your business’ contact centre into the digital age, introducing new digital channels and systems to meet customer needs.

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Customer Service

Best 8 ways to easily improve your website communication

Is your website communicating with your customers? A website can be a very powerful tool for creating awareness, generating leads and supporting your customers. Discover the best 8 ways to improve your website communication here.

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Live Chat and Chatbots

The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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Customer Service

COVID and Contact Centres: 4 Ways to Maintain Good Customer Service

How can you maintain contact centre efficiency and good customer service during COVID? Find out how to keep your business and contact centre ticking with home-based agents and digital contact channels.

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Talkative News

PRESS RELEASE: Talkative Partners with Salesforce to Deliver Website-Driven Contact Centre Solutions

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

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