Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

Press Release: Talkative partners with Formula 1®

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

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The Ultimate Chat Toolkit to Maximise your Contact Centre Efficiency

Here are four features of the Talkative solution which are designed to maximise your contact centre efficiency, and support your team members to help them vastly improve the service they can provide to your customers. 

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4 Ways to Improve Contact Centre Efficiency during the Covid-19 outbreak

Here are some effective ways to help you maintain and improve your contact centre efficiency, helping you to boost agent productivity whilst keeping them safe, and improving customer experience during these turbulent times. 

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PRESS RELEASE: Talkative Partners with Salesforce to Deliver Website-Driven Contact Centre Solutions

Talkative are pleased to announce their partnership with Salesforce, to provide an all-in-one, website-driven contact centre for Service Cloud users. 

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10 Ways to Generate More Inbound Leads From Your Website + Infographic

So you’ve managed to get people to your website – that’s the half the battle done. The next part is helping these website visitors actually become leads, and here are 10 ways to help you do it.

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How to Fail at Customer Service

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

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4 ways SMEs can improve customer retention through automation

Struggling to invest time in customer retention? Automating the process can solve your problems! Read on to discover the top 4 ways you can improve customer retention through automation now.

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