Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers

Ultimate Guide to Video Calling for your Contact Centre

If you are considering implementing video calling through your website, this in-depth, ultimate guide to video is a must read. With implementation and integration information, tips and best practices, real customer use cases across multiple sectors and explanation videos, discover how you can maximise sales, service and experience through video for your contact centre.

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How to Fail at Customer Service

Customer service is more than picking up the phone, or responding to an email. This article compares two hotels on their customer service, with lessons to be learned from both of these very different experiences.

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How to balance automation and retention

Companies rely on both acquisition and retention for maximising revenue and growth. Here are six ways to help you effectively balance your acquisition and retention strategies, to make sure that once your clients are brought on board, they stick.

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The Talkative Brand Story

Before anyone gets to know your company, they form an opinion just by looking at your name and logo. So, we wanted to share the story of how we developed the Talkative brand.

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Pros and Cons of Using Live Video Calling in your Contact Centre

Video is incredibly popular content medium and as a contact channel, which is why companies are increasingly offering video calling to their customers. In this blog post, we dissect the pros and cons of video calling for contact centres, so you can make an informed decision on whether it's right for your business.

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6 Ways To Get More Calls From Your Website

Your website is your primary marketing tool. But how do you get people to call you when they visit your website?

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9 Questions You Might Be Afraid to Ask about Cobrowsing

As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.

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