Welcome to the Talkative Blog

Tips, advice, and guides to help you to connect and communicate with your online customers
Formula 1 car on trackdivider vertical

Press Release: Talkative partners with Formula 1®

Talkative News

Talkative have announced a long-term partnership with Formula 1® using customer contact technology to manage live chat interactions with over 500 million fans, improving support and user experience through Formula1.com and F1TV.

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Customers waiting in live chat queue
Live Chat and Chatbots

Live Chat Queue Best Practices: 11 Top Tips

Managing a live chat queue is all about balancing operational efficiency and customer satisfaction. Discover our 11 queue management best practices here.

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live chat for social media
Talkative News

Talkative Launches Live Chat for Social Media

Be where your customers are: Integrate your live chat with your customers’ favourite socials.

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Seamless shopping journey on tablet
Customer Experience

The Ultimate Guide to Providing a Seamless Customer Experience

What’s the difference between a seamless customer experience and a regular one? The former guarantees success. Learn how to provide it for your customers.

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remote sales using video chat
Sales & Leads

The 7 best ways to increase remote sales

Global online sales are predicted to amount to $4.8 trillion in 2021! Is your company ready to meet that demand? Find out how to grow your remote sales now.

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Customer frustrated surrounded by bad customer service icons
Customer Service

11 Worst Digital Customer Service Mistakes (and How to Fix Them)

Are you committing any of these digital customer service sins? Look out for these blunders so you can make sure you keep your customer service sparkling.

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chatbot with graph, clock, magnifying glass
Live Chat and Chatbots

The 7 Most Important Chatbot Analytics to Track Success

How successful is your chatbot? Track these tried and tested metrics to measure the performance of your chatbot and see how you can make it better.

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Live chat interaction