✨ Don’t Miss ContactBabel’s 2025 Inner Circle Guide on AI Chatbots & Voicebots ✨
Grey cross

BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
New

How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

Read Story
customer engagement
Dec 5, 2022
Time:
7
mins

Why Is Customer Engagement Important? (And How To Improve It)

Want to give your brand’s engagement strategy a boost? Get ahead of the game with the key strategies for measuring and improving customer engagement.

Start Reading
Calculating the ROI
Nov 28, 2022
Time:
3
mins

How to Calculate the ROI of Digital Customer Engagement

Looking to get a better understanding of your customer engagement ROI? Discover how to calculate your return on investment with Talkative.

Start Reading
What is cobrowsing
Oct 13, 2022
Time:
6
mins

What Is Cobrowsing? The Essential Guide for Cobrowsing Success

Cobrowsing is a fantastic tool for digital customer service and online sales. Learn how it works, the benefits, and how to choose the best solution for your business.

Start Reading
digital touchpoints in customer journey
Oct 3, 2022
Time:
8
mins

Digital Touchpoints in the Customer Journey (& How to Optimize Them)

Digital touchpoints in the customer journey are the building blocks of your brand experience – discover how to optimize them with our latest blog.

Start Reading
Benefits of live chat for eCommerce
Sep 26, 2022
Time:
9
mins

Top Ten Benefits of Live Chat for eCommerce: How Chat Can Power Business Success

Live chat for eCommerce has gained an increasingly crucial role in digital sales & customer support – but how does it benefit your brand and power success?

Start Reading
How to engage customers digitally
Sep 8, 2022
Time:
8
mins

How To Engage Customers Digitally: Strategies That Work

Want to create authentic customer relationships and drive long-term business success? Learn how to engage customers digitally with the strategies that work.

Start Reading

Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.