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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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Call center agent on customer call
Jan 10, 2022
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12 Call Center Innovation Ideas For 2025

Are you looking to transform your call center and boost your performance? Make sure you’re ahead of the curve with the best call center innovations for 2025.

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live streaming marketing
Nov 30, 2021
Time:
7
mins

Live Streaming Marketing: The Pros and Cons for e-Commerce

Live video streaming and marketing sound like a match made in heaven - but is livestreaming really right for your business? Check out our latest guide to find out.

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conversational commerce interaction on smartphone
Nov 22, 2021
Time:
8
mins

What is Conversational Commerce?

Want the lowdown on conversational commerce? Discover how creating more human conversations with your customers can boost sales, satisfaction, and engagement.

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Virtual shopping assistant selling product to customer online
Oct 11, 2021
Time:
10
mins

What is Virtual Shopping: Humanizing the Virtual Retail Store Experience

Wondering whether virtual shopping is right for your brand? Discover the future of e-commerce with our guide on bringing the in-store experience online.

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Customer service rep hanging up on rude customer
Oct 4, 2021
Time:
11
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How To Deal With Rude Customers: Tips For Customer Service

Has a rude customer ever pushed you or your support team to the limit? Learn how to take the higher ground with our guide on perfecting your customer service.

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Customer checking his watch after an inconvenience
Sep 27, 2021
Time:
6
mins

Stop Saying 'Sorry for the Inconvenience' - Say This Instead

Need to beg your customers for forgiveness? Saying 'Sorry for the Inconvenience' just doesn't cut it. Discover the best way to apologise with our quick guide!

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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