✨ Don’t Miss ContactBabel’s 2025 Inner Circle Guide on AI Chatbots & Voicebots ✨
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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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video customer support
Mar 31, 2021
Time:
6
mins

Video Customer Support: On-Demand Vs Scheduled Video Calls

What are the benefits of on-demand video chat compared to scheduled video appointments? Discover what both options can do for your business.

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Magnet attracting customers
Mar 22, 2021
Time:
9
mins

25 Marketing Experts On How to Increase Customer Engagement

If you’re looking to increase customer engagement, it makes sense to consider expert advice. Luckily, we've collected insight from 25 marketers to help you engage more online customers.

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Ecommerce chatbot cover image
Mar 16, 2021
Time:
9
mins

Ecommerce Chatbot: 9 Best Chatbots for Ecommerce from Successful Brands

Looking for chatbot inspiration? Discover the top chatbot use cases and some of the most innovative eCommerce chatbots used by successful brands.

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abandoned shopping cart
Mar 8, 2021
Time:
6
mins

10 Affordable Shopping Cart Abandonment Solutions

Finding low cost solutions for shopping cart abandonment isn’t as hard as you think. Discover how to lower your cart abandonment rate without a huge bill.

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Contact centre agent with phones
Mar 2, 2021
Time:
4
mins

What Are Inbound Calls? The Ultimate Guide to Inbound Calling in 2025

How do you define inbound calling? How has it changed over time? How can you build an effective inbound calling strategy in 2022? Discover all in our complete guide.

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Mobile phone with magnet
Feb 22, 2021
Time:
7
mins

7 Great Customer Engagement Examples That Boosted Brand Loyalty

Wondering how to revamp your customer engagement? Discover our favorite customer engagement examples from leading brands and how they can boost customer retention.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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