Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.
We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.
What are the benefits of on-demand video chat compared to scheduled video appointments? Discover what both options can do for your business.
If you’re looking to increase customer engagement, it makes sense to consider expert advice. Luckily, we've collected insight from 25 marketers to help you engage more online customers.
Looking for chatbot inspiration? Discover the top chatbot use cases and some of the most innovative eCommerce chatbots used by successful brands.
Finding low cost solutions for shopping cart abandonment isn’t as hard as you think. Discover how to lower your cart abandonment rate without a huge bill.
How do you define inbound calling? How has it changed over time? How can you build an effective inbound calling strategy in 2022? Discover all in our complete guide.
Wondering how to revamp your customer engagement? Discover our favorite customer engagement examples from leading brands and how they can boost customer retention.
Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.