✨  Don’t Miss Our Free Webinar — No More Hold: How to Slash Wait Times with Voice AI  ✨
Grey cross

BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

multilingual customer support
New

How to Improve & Scale Multilingual Customer Support (Without Hiring)

June 16, 2025
Time:
7
mins

Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

Read Story
digital touchpoints in customer journey
Oct 3, 2022
Time:
8
mins

Digital Touchpoints in the Customer Journey (& How to Optimize Them)

Digital touchpoints in the customer journey are the building blocks of your brand experience – discover how to optimize them with our latest blog.

Start Reading
Benefits of live chat for eCommerce
Sep 26, 2022
Time:
9
mins

Top Ten Benefits of Live Chat for eCommerce: How Chat Can Power Business Success

Live chat for eCommerce has gained an increasingly crucial role in digital sales & customer support – but how does it benefit your brand and power success?

Start Reading
How to engage customers digitally
Sep 8, 2022
Time:
8
mins

How To Engage Customers Digitally: Strategies That Work

Want to create authentic customer relationships and drive long-term business success? Learn how to engage customers digitally with the strategies that work.

Start Reading
car dealership live chat
Sep 1, 2022
Time:
7
mins

Car Dealership Live Chat: Drive Your Online Sales

An increasing number of automotive consumers are turning to the internet for their next purchase - be ready to meet them there with live chat for car dealerships.

Start Reading
Microsoft Teams for customer service
Aug 15, 2022
Time:
6
mins

How To Use Microsoft Teams For Customer Service: The Key to Success

Interested in using Microsoft Teams for customer service? Discover the benefits and the key to getting the best results for your brand and your customers.

Start Reading
how to convert enquiries into sales
Aug 8, 2022
Time:
6
mins

How To Convert Enquiries Into Sales: The Essential Steps

Converting enquiries into sales is challenging but crucial for business success - learn how to improve & close the lead conversion gap with our latest blog.

Start Reading

Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.