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BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

multilingual customer support
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How to Improve & Scale Multilingual Customer Support (Without Hiring)

June 16, 2025
Time:
7
mins

Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

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AI prompts for customer service
Feb 17, 2025
Time:
12
mins

How to Write AI Prompts for Customer Service (With Examples)

Effective prompt writing is the key to optimal AI interactions. Learn to craft prompts that’ll enhance AI accuracy, efficiency, and CX across channels.

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How to Improve Agent Performance
Jan 15, 2025
Time:
9
mins

How to Improve Agent Performance in 2025: A Guide for Agents & Supervisors

Are you a contact center agent trying to self-improve or a supervisor looking to empower your team? Explore key strategies to improve agent performance in 2025.

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Talkative 2025
Jan 5, 2025
Time:
2
mins

Talkative's Plan for 2025

Discover Talkative’s 2025 vision for transforming contact centres with advanced AI: LLM enablement, omnnichannel integration, and rapid deployment for better conversations.

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chatbot management
Jan 3, 2025
Time:
9
mins

Chatbot Management: How to Improve AI Chatbot Performance in 2025

Want to improve and optimise your AI chatbot performance in 2025? Become a strategic and effective chatbot manager with our latest guide.

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AI IVR
Dec 9, 2024
Time:
8
mins

What is AI IVR? The Benefits of AI-Powered Call Handling

AI can transform call handling by enhancing the capabilities and user experience of traditional IVR. Unlock the power of AI-enhanced IVR with our latest blog.

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voice AI customer service
Nov 26, 2024
Time:
9
mins

How Voice AI Customer Service is Transforming Call Centers

Curious about voice AI and its impact on call centers and CX? Find out how it works, the benefits, and how to overcome challenges with AI implementation.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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