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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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How Much Time Do You Need to Invest in AI CX? (& Why It’s Worth Every Minute)

October 31, 2025
Time:
6
mins

Want to get the most out of your AI CX strategy? Discover how investing time in AI drives efficiency, customer satisfaction, and revenue growth.

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AI voice bot solutions compared
May 27, 2025
Time:
8
mins

AI Voicebot Solutions Compared: Which Provider is Best for Your Business?

Exploring voice AI but not sure which solution is right for you? Compare top providers and learn the key factors to consider when evaluating AI voice bots.

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AI prompt size vs. LLM response time
Apr 30, 2025
Time:
3
mins

How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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email AI automation
Apr 22, 2025
Time:
mins

AI Email Response Tools for Customer Support: How to Automate Emails & Boost Efficiency

Looking to improve the speed and efficiency of email customer support? Discover how to automate replies with AI with optimal accuracy and service quality.

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AI live chat automation
Mar 10, 2025
Time:
10
mins

How to Use AI Automated Live Chat: Best Tools for Contact Centers

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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conversational voice AI
Feb 26, 2025
Time:
10
mins

Using Conversational Voice AI for Customer Support: Best Practices

Optimise call handling, automate more queries, and reduce wait times with conversational voice AI. Discover the best practices for maximising efficiency and CX.

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AI prompts for customer service
Feb 17, 2025
Time:
12
mins

How to Write AI Prompts for Customer Service (With Examples)

Effective prompt writing is the key to optimal AI interactions. Learn to craft prompts that’ll enhance AI accuracy, efficiency, and CX across channels.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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