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Learn how to scale support with customer-friendly AI service

Read our articles on contact center solutions, digital customer service, AI, automation, and more.

How to Improve Agent Performance
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How to Improve Agent Performance in 2025: A Guide for Agents & Supervisors

January 6, 2025
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9
mins

Are you a contact center agent trying to self-improve or a supervisor looking to empower your team? Explore key strategies to improve agent performance in 2025.

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voice AI customer service
Oct 4, 2024
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9
mins

AI Voice Chatbot: Definition, Use Cases, Benefits

Voice AI can transform customer service from AI-driven call routing to multilingual support. Learn all you need to know about this technology with our complete guide.

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chatbot ROI
Oct 1, 2024
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9
mins

How to Calculate Chatbot ROI: A Complete Guide

Chatbot ROI reveals whether your investment in automation is delivering meaningful results. Find out how to calculate it and more with our comprehensive guide.

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generative AI in customer service
Sep 16, 2024
Time:
9
mins

Generative AI in Customer Service: Benefits & Applications

Want to improve your digital CX, boost agent productivity, and maximise efficiency? Discover how with generative AI for customer service.

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AI chatbot best practices
Sep 5, 2024
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8
mins

AI Chatbot Best Practices: 10 Strategies for 2025

AI chatbots enhance efficiency and your CX - but only if they’re used effectively. Follow our chatbot best practices to avoid pitfalls and optimise performance.

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generative ai for retail
Jul 15, 2024
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7
mins

Generative AI for Retail: Use Cases & Benefits

Generative AI for retail can be a CX and efficiency game-changer. Discover how you can leverage this technology with our top use cases and benefits.

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omnichannel chatbot
Jul 8, 2024
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8
mins

Using Omnichannel Chatbot for Customer Service: Essential Guide

Want to provide a seamless and cohesive chatbot experience across platforms and touchpoints? Harness the power of omnichannel chatbots.

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Want to see real-world results from an AI chatbot?

Discover how Healthspan achieved 90% AI resolution rates at their busy contact centre

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