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chatbots vs conversational AI
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Chatbots vs Conversational AI: Understanding the Differences

February 29, 2024
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9
mins

Unsure about the distinction between chatbots and conversational AI? Unravel their differences and capabilities so you can choose the right solution for your business.

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AI enterprise chatbot graphic
Jan 15, 2024
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8
mins

AI Enterprise Chatbots for Customer Support: The Essential Guide

AI enterprise chatbots are powerful systems that can optimise efficiency and transform your CX. Discover how they work, use cases, benefits, and best practices.

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call reduction in call centre
Jan 10, 2024
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8
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Top 5 Call Reduction Strategies for Contact Centres in 2024

High call volumes lead to burnt-out agents, frustrated customers, and subpar performance. Find the solution with the top 5 call reduction strategies for 2024.

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generative AI for contact centers
Oct 9, 2023
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8
mins

Generative AI for Contact Centers: Applications in Customer Service

Generative AI has transformed the business landscape. Gain insights into how contact centers can leverage this technology to optimize performance and enhance the CX.

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cobrowsing solutions
Sep 20, 2023
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7
mins

Cobrowsing Solutions: Top Providers, Benefits, & Use Cases

Cobrowsing solutions can be leveraged by brands and contact centers to provide next-level customer support. Discover the top benefits, use cases, and providers.

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Live chat vs. WhatsApp benefits
Sep 12, 2023
Time:
7
mins

Live Chat vs. WhatsApp: Which is Right for Your Business?

Both live chat and WhatsApp can be lucrative customer support channels - but which is the best fit for your business? Find out with our latest blog.

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live video shopping
Aug 30, 2023
Time:
9
mins

What is Live Video Shopping? [& How to Provide it]

Want to increase remote sales and revamp your ecommerce strategy? Take the in-store retail experience online with live video shopping.

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