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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI live chat automation
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How to Enhance Live Chat with AI Automation: Best Tools for Contact Centers

March 10, 2025
Time:
10
mins

Want to improve the speed, quality, and consistency of live chat support? Discover the best AI chat tools for customers, agents, and contact centre leaders.

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chatbots vs conversational AI
Feb 29, 2024
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9
mins

Chatbots vs Conversational AI: Understanding the Differences

Unsure about the distinction between chatbots and conversational AI? Unravel their differences and capabilities so you can choose the right solution for your business.

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live chat sales
Feb 22, 2024
Time:
9
mins

10 Ways to Increase Live Chat Sales in 2025

Looking to increase online sales and capture more leads? Unlock the power of live chat with our top 10 ways to boost live chat sales in 2024.

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AI chatbot for insurance industry
Feb 14, 2024
Time:
9
mins

Insurance Chatbots: Use Cases, Benefits & Best Practices

Explore how insurance chatbots can boost efficiency and transform the digital CX for potential customers, policyholders, brokers, and third parties.

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support agent using AI customer service
Feb 7, 2024
Time:
9
mins

AI Customer Service: 6 Ways to Leverage AI in 2025

Curious about AI and how it can improve your CX? Get ahead of the curve with our essential guide, including 6 key examples of AI in customer service.

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Salesforce live chat
Feb 1, 2024
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9
mins

How to Use Salesforce Chat for Customer Support

Salesforce is a leading CRM that also offers live chat - but is Salesforce Chat the best option for customer support? Find out with our latest blog.

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AI chatbot
Jan 24, 2024
Time:
7
mins

Decision Tree vs. AI Chatbots: What’s the difference?

Not sure which chatbot is right for your business? Explore the evolution of bots, from rule-based to AI-powered virtual agents, plus the pros and cons of each type.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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