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Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

multilingual customer support
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How to Improve & Scale Multilingual Customer Support (Without Hiring)

June 16, 2025
Time:
7
mins

Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

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call center best practices
Jul 25, 2022
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7
mins

Call Center Best Practices: Top Tips for 2025

Looking to revamp your contact center and meet increasingly high customer demands? Get ahead of the game with our call center best practices for 2022.

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How to Improve Customer Experience in Call Center
Jul 19, 2022
Time:
9
mins

How to Improve the Call Center Experience: 8 Steps to Customer Satisfaction

Want to reap the rewards of customer delight and brand loyalty? Get ahead of your competitors by providing an exceptional call center customer experience.

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Does live chat increase conversions?
Jul 11, 2022
Time:
7
mins

Does Live Chat Increase Conversions? (The Answers You Need)

Live chat is consumers’ favorite digital channel and it’s been proven to drive conversions. But how does it achieve this and how can you harness its power?

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social media customer support tools
Jun 17, 2022
Time:
7
mins

Best Social Media Customer Support Tools & How to Use Them

Social media has become a vital customer contact channel. Discover the best tools and strategies for successful social media customer service.

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Video chat app for website
Jun 9, 2022
Time:
7
mins

Video Chat App for Website: The Best Providers and Benefits

A video chat app for your website can benefit both your business and customers – but how do you choose the right provider? Find out with our latest blog!

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is whatsapp hipaa compliant
May 27, 2022
Time:
5
mins

Is WhatsApp HIPAA Compliant? Your Questions Answered

WhatsApp is a popular messaging app, well-known for its use of encryption – but is it HIPAA compliant? Discover all you need to know with our latest blog.

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