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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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How Much Time Do You Need to Invest in AI CX? (& Why It’s Worth Every Minute)

October 31, 2025
Time:
6
mins

Want to get the most out of your AI CX strategy? Discover how investing time in AI drives efficiency, customer satisfaction, and revenue growth.

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Customer service rep hanging up on rude customer
Oct 4, 2021
Time:
11
mins

How To Deal With Rude Customers: Tips For Customer Service

Has a rude customer ever pushed you or your support team to the limit? Learn how to take the higher ground with our guide on perfecting your customer service.

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Customer checking his watch after an inconvenience
Sep 27, 2021
Time:
6
mins

Stop Saying 'Sorry for the Inconvenience' - Say This Instead

Need to beg your customers for forgiveness? Saying 'Sorry for the Inconvenience' just doesn't cut it. Discover the best way to apologise with our quick guide!

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Customer service chatbot talking to customers
Sep 20, 2021
Time:
11
mins

Customer Service Chatbots: Everything You Need to Know

Customer service chatbots can supercharge efficiency and streamline support. Discover how with our ultimate guide customer service chatbots.

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customer perceptions
Sep 6, 2021
Time:
8
mins

Customer Perception: What it is and How to Improve it

Managing customer perception is your secret weapon for unlocking new conversions. Discover what people really think about your brand with our new guide.

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Hand helping customer journey
Aug 19, 2021
Time:
11
mins

Proactive Customer Service: It’s Essential for Your Business.

What is proactive customer service, and how do you implement it for your business? In this guide, we reveal all with definitions, benefits, and best practices.

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Faces of different customer types
Aug 6, 2021
Time:
10
mins

12 Types of Customers [and How to Serve Them Best]

Wondering what types of customers are really visiting your site? Discover how to identify your customers' true needs and transform your digital strategy.

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Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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