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BLOGS

The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

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How to Improve & Scale Multilingual Customer Support (Without Hiring)

June 16, 2025
Time:
7
mins

Struggling to scale multilingual customer support? Learn how to serve global customers efficiently with AI-powered tools and best practice strategies.

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Faces of different customer types
Aug 6, 2021
Time:
10
mins

12 Types of Customers [and How to Serve Them Best]

Wondering what types of customers are really visiting your site? Discover how to identify your customers' true needs and transform your digital strategy.

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customer service goals target
Jul 26, 2021
Time:
9
mins

8 SMART Customer Service Goals for 2025 [With Real Business Examples]

Are you tired of your customers going elsewhere? You need our list of SMART customer service goals - with real life business examples to educate and inspire.

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copy of chat transcript
Jul 19, 2021
Time:
3
mins

Chat Transcripts 101: How to Offer Customers Chat Transcripts

Chat transcripts are a valuable record of a live chat interaction between a customer and agent. Learn how to provide your customers with this resource and the benefits of doing so.

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Jul 7, 2021
Time:
11
mins

How to Make WhatsApp GDPR Compliant When Talking to Customers

Think WhatsApp is automatically GDPR compliant for businesses? Think again. Read more to learn about the steps you need to take to protect your customers' data.

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Lightbulb moment surrounded by digital customer experience icons
Jun 16, 2021
Time:
8
mins

5 Simple Tactics for Your Digital Customer Experience Strategy

To build the best strategy for your digital customer experience, you’ll need these tried and tested tactics. Read more and learn how to supercharge your CX.

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Phone system surrounded by technology
Jun 9, 2021
Time:
5
mins

Evolution of Contact Centre Technology: The Top Trends

Looking to stay ahead of the curve in contact center technology? This guide has you covered, with insights into the most important trends for the future of contact centers and their customers.

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