Before
AOne ATM is a US ATM management company that provides solutions for banks, credit unions, retailers, and more. Founded to deliver custom solutions to fit client needs, AOne is committed to offering their customers - and their end users - the most exceptional service possible.
As such, when AOne sought to improve its current offering, the organization developed an innovative idea: they wanted to provide instant connection between their ATM terminal customers and remote bank tellers.
To achieve this goal, the organization sought out video chat providers who could provide them with total flexibility and the highest quality of security.
Getting Talkative
To help AOne ATM achieve its goals, Talkative delivered a range of contact channels in various environments.
First, AOne deployed Talkative’s Chatbot Advisor, web callbacks, and enhanced live chat offerings across their website and social channels. These new digital channels connected the company’s customer contact team with their real-time website and social visitors.
Meanwhile, the AOne team were also working with Talkative to realize their most innovative idea: real-time chat and video interactions for customers using their ATM terminals.
With Talkative, AOne met this challenge with ease. Now, AOne ATM terminal users can access instant real-time chat, video, and phone interactions with expert advisors, simply by scanning a QR code presented to them by the ATM.
Launched and branded as MiniBranch®, AOne has created a revolutionary ATM experience that limits the disconnect between customers and the financial institutions they interact with - an achievement only possible thanks to Talkative.
After
Since deploying Talkative, Albert Howard from AOne ATM had this to say:
“Talkative is an incredible platform that is highly versatile and a dynamic team that is always coming up with new ideas. The biggest downside I have found with Talkative is that I did not find them sooner; they are amazing! They provide a digital connection with a human touch.”
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