We’re thrilled to announce a new phase in our partnership with Mitel, focused on making AI-powered customer interactions smarter, faster, and more effective.
Together, we’re integrating Talkative’s advanced generative AI (GenAI) capabilities directly into Mitel’s trusted contact center solutions, including MiContact Center Business (MiCCB) and MiContact Center Enterprise (MiCCE).
This integration is designed to help businesses improve response times, personalise service, and provide agents with real-time insights.
Martin Bitzinger, Mitel’s Senior Vice President of Product Management, shares his perspective:
“AI offers so much potential for companies looking to deliver exceptional customer service, but getting started can feel overwhelming. Talkative makes the power of AI accessible to any business through intuitive GenAI functionality. Now deeply integrated into Mitel’s contact center solutions, it means better customer interactions and more effective agent performance.”
Felix Winstone, Talkative’s co-founder and CEO, adds:
“Our partnership with Mitel will empower businesses with tools that enhance customer interactions while also driving operational efficiency and greater customer loyalty. Mitel’s omnichannel capabilities are unmatched, and together we can redefine the way contact centers operate, integrating AI capabilities into an agent’s workflow, with reporting and monitoring also included in one ‘single pane of glass’.”
Learn more about how you can leverage these advancements in Mitel’s MiCCB and MiCCE by reading the full press release here.
.png)
