Bravissimo use video calling to offer personalised fitting consultations to online customers
Video calling is one of the key differentiators in the contact centre world, and the benefits to both customer and organisation can be huge.
As far as personalised service goes, there is nothing that compares. Agents are able to provide customers with real-time face to face experiences through the website, which before were only possible in physical environments.
Video calling has merits both for sales and service, with agents able to clearly answer any questions the website visitors has, show some of the products or services on offer, or maximise your contact centre accessibility. In addition, agents can focus almost entirely on the individual needs of the customer, to maximise their experience and facilitate brand loyalty.
"We love that our agents have the ability to handle web chats and video calls with customers with ease. That level of integration was what we wanted, and Talkative enabled and delivered that to us very successfully."
Ian Murphy, IT Manager
Bravissimo use video calling to provide remote customers with tailored fitting consultations and personal shopping experiences
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Want to learn more about video calling? Read through some of our recent blog posts and articles