Bravissimo use video calling to offer personalised fitting consultations to online customers
Video calling is one of the key differentiators in the contact centre world, and the benefits to both customer and organisation can be huge.
As far as personalised service goes, there is nothing that compares. Agents are able to provide customers with real-time face to face experiences through the website, which before were only possible in physical environments.
Video calling has merits both for sales and service, with agents able to clearly answer any questions the website visitors has, show some of the products or services on offer, or maximise your contact centre accessibility. In addition, agents can focus almost entirely on the individual needs of the customer, to maximise their experience and facilitate brand loyalty.
The Talkative solution allows you to manage all website interactions from our sophisticated Engage platform, enabling you to offer your customers a fast, efficient contact channel which also elevates their online experience. You can also connect the Talkative Engage platform with your existing telephony setup, so your agents can manage web calls and call backs as normal phone calls.
Our browser-based console is designed to be a complete homeworking solution. With remote deployment anywhere in the world, we can get you up and running in a matter of days.
"We love that our agents have the ability to handle web chats and video calls with customers with ease. That level of integration was what we wanted, and Talkative enabled and delivered that to us very successfully."
Ian Murphy, IT Manager
Bravissimo use video calling to provide remote customers with tailored fitting consultations and personal shopping experiences
SLA support, developer assistance and proactive account management to meet your needs
Want to learn more about video calling? Read through some of our recent blog posts and articles