We completely understand your concern. That’s why Talkative’s AI-powered solutions are designed around your account’s private, secure AI Knowledge Base. This ensures that when your AI contact system searches for information to answer a query, it’s pulling only from the data you’ve provided. We also have safeguards in place that act as guide rails for the customer journey, along with customisable settings to seamlessly hand over to a human agent when needed—transforming contact centres with increased efficiency and flexibility. To give you added transparency, the AI-powered systems provide regular accuracy reports and valuable customer insights so you can track how well it’s performing.

Let’s clarify how artificial intelligence (AI) really works. With Talkative, you upload data to a secure, private AI Knowledge Base via formats such as PDF, URL, CSV, or TXT files. Our contact center AI software then uses advanced LLM and natural language processing technology to process answers to customer queries in a "closed loop," ensuring no external data access. This means none of your customer or organisational information is processed outside of Talkative. With our AI-powered tools, you can rest assured that both your data and compliance are fully protected.

Absolutely! Chatbots are just one aspect of our AI contact centre solution. Talkative also provides AI tools that support your agents and supervisors behind the scenes. For instance, our AI Copilot, Navi, can suggest real-time responses to help agents answer queries more quickly and accurately. Since all responses are based on your secure AI Knowledge Base, you can enhance team efficiency with full confidence in the technology’s accuracy and privacy.

Our AI-powered chatbots work across various channels, including websites, mobile apps, Facebook Messenger, WhatsApp, and SMS. What's more, chatbot customer interactions can be seamlessly escalated to live chat. For instance, a customer might start chatting with an AI bot on WhatsApp but switch to a human agent in the same session. The agent can immediately join the conversation with the full context, ensuring no loss of information and reducing customer wait times.

Yes! Talkative is designed to integrate effortlessly with major CRMS and contact centre software, including Salesforce, Microsoft Dynamics, Mitel Contact Centre, Genesys, and NICE CX. Even if you use more specialised tools, our flexible API means we can usually find a way to make it work. The aim is to fit into your existing workflow without disruption, making our AI solutions a natural extension of your current systems - bridging the gap between modern AI tools and traditional contact centers. Our team is always available to assist with integration to ensure smooth implementation.