✨ Don’t Miss ContactBabel’s 2025 Inner Circle Guide on AI Chatbots & Voicebots ✨
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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
New

How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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chatbot ROI
Oct 1, 2024
Time:
9
mins

How to Calculate Chatbot ROI: A Complete Guide

Chatbot ROI reveals whether your investment in automation is delivering meaningful results. Find out how to calculate it and more with our comprehensive guide.

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generative AI in customer service
Sep 16, 2024
Time:
9
mins

Generative AI in Customer Service: Benefits & Applications

Want to improve your digital CX, boost agent productivity, and maximise efficiency? Discover how with generative AI for customer service.

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AI chatbot best practices
Sep 5, 2024
Time:
8
mins

AI Chatbot Best Practices: 10 Strategies for 2025

AI chatbots enhance efficiency and your CX - but only if they’re used effectively. Follow our chatbot best practices to avoid pitfalls and optimise performance.

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generative ai for retail
Jul 15, 2024
Time:
7
mins

Generative AI for Retail: Use Cases & Benefits

Generative AI for retail can be a CX and efficiency game-changer. Discover how you can leverage this technology with our top use cases and benefits.

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omnichannel chatbot
Jul 8, 2024
Time:
8
mins

Using Omnichannel Chatbot for Customer Service: Essential Guide

Want to provide a seamless and cohesive chatbot experience across platforms and touchpoints? Harness the power of omnichannel chatbots.

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GPT-4o vs GPT-4 vs GPT-3.5
Jun 3, 2024
Time:
9
mins

ChatGPT-4o vs GPT-4 vs GPT-3.5: What’s the Difference?

Comparing the benefits and capabilities of different ChatGPT models? Unravel the differences and discover which is best for customer service.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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