Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.
We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.
Live chat customer service is a must-have for many industries – but it has to be done right. Learn the best strategies and how to power next-level chat support.
Want to combine the convenience of self-service with the benefits of human connection? Transform your digital customer experience with video chat for kiosks.
Brand loyalty and customer retention are vital for long-term business success. Discover why and how to build loyalty with customers in 8 essential steps.
Interested in using an AI virtual assistant for customer service? Explore the benefits, key use cases, and how best to augment the human experience with AI.
Personalization is no longer a nice-to-have for ecommerce brands – it’s a necessity. Learn why plus 10 new ways to provide personalization in online retail.
Struggling to convert more online customers in the current climate? Try out our top 15 tactics to help you increase online sales for your ecommerce website.
Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.