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The Ultimate Resource for AI-Powered Customer Service

Explore expert insights on AI solutions, digital customer service, contact centre innovation, customer experience, and more.

AI prompt size vs. LLM response time
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How Prompt Size Affects LLM Response Time in Voice AI [Original Data & Research]

May 2, 2025
Time:
3
mins

We tested how AI prompt size impacts LLM response latency - see our findings and what it means for reducing dead air and improving automated customer support.

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what is live chat customer service
Feb 19, 2023
Time:
9
mins

What is Live Chat Customer Service? How to Deliver Premium Chat Support

Live chat customer service is a must-have for many industries – but it has to be done right. Learn the best strategies and how to power next-level chat support.

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video chat for kiosks
Feb 13, 2023
Time:
6
mins

Video Chat for Kiosks: Key Use Cases in Customer Service

Want to combine the convenience of self-service with the benefits of human connection? Transform your digital customer experience with video chat for kiosks.

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how to build loyalty with customers
Jan 26, 2023
Time:
10
mins

How to Build Loyalty with Customers: 8 Steps to Customer Retention

Brand loyalty and customer retention are vital for long-term business success. Discover why and how to build loyalty with customers in 8 essential steps.

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Customer service AI virtual assistant
Jan 17, 2023
Time:
6
mins

The Benefits of AI Virtual Assistant for Customer Service

Interested in using an AI virtual assistant for customer service? Explore the benefits, key use cases, and how best to augment the human experience with AI.

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Personalization in online retail
Jan 9, 2023
Time:
7
mins

10 Examples of Personalization in Online Retail: How to Create a Customized Ecommerce Experience

Personalization is no longer a nice-to-have for ecommerce brands – it’s a necessity. Learn why plus 10 new ways to provide personalization in online retail.

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how to increase online sales
Jan 3, 2023
Time:
10
mins

How To Increase Online Sales For Your Ecommerce Website: 15 Steps To Success

Struggling to convert more online customers in the current climate? Try out our top 15 tactics to help you increase online sales for your ecommerce website.

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Unlock the 2025 ContactBabel AI Guide

Get exclusive reports on how US & UK contact centres are using AI chatbots & voicebots - backed by real-world data.

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